Scheduler

International Sos; Philippines; Presencial; PHP 300.000 - 420.000; Jornada completa

Descripción de la vacante

International SOS is seeking a detail-oriented Scheduler for the QTC VA Programme to support medical examination service requests (ESRs). You will coordinate ESR scheduling, liaise with providers and clients, and maintain accurate records while ensuring exceptional service and operational efficiency.

The role requires strong communication, organization, and the ability to manage multiple priorities in a fast-paced environment, with a high level of confidentiality and professionalism.

Formación

• Experience in customer service, scheduling, coordination or administrative roles.
• Strong communication, problem-solving and organizational abilities.
• Proficiency in Microsoft Office and database systems.
• Ability to multitask in a fast-paced environment with professionalism.
• Demonstrated confidentiality and accountability.
• Fluent written and spoken English.

Responsabilidades

• Coordinate and manage medical examination service requests (ESRs).
• Schedule appointments and liaise with providers, clients, and internal teams.
• Maintain accurate case records, documentation and database updates.
• Ensure timely follow-up on cases and service delivery milestones.
• Support billing processes and payment guarantee requirements.
• Escalate issues and ensure compliance with procedures.
• Build and maintain relationships with stakeholders.

Conocimientos

Customer service experience

Scheduling & coordination

Administrative skills

Communication skills

Time management

Confidentiality

English proficiency

Herramientas

Microsoft Office (Outlook, Word)

Database systems

Descripción del empleo

Scheduler

Company : International Sos Job Type : Full Time Philippines

Job Description - Scheduler

The Role

International SOS is seeking a detail-oriented Scheduler, QTC VA Programme to support the coordination and administration of medical examination service requests (ESRs) within the WorkSafe Centre of Excellence. This role is responsible for scheduling, case management, provider coordination, client communication, and maintaining accurate records while ensuring exceptional customer service and operational efficiency.

Key Responsibilities

• Coordinate and manage medical examination service requests (ESRs).
• Schedule appointments and liaise with providers, clients, and internal teams.
• Maintain accurate case records, documentation, and database updates.
• Ensure timely follow-up on cases and service delivery milestones.
• Support billing processes and payment guarantee requirements.
• Escalate service issues and ensure compliance with operational procedures.
• Build and maintain positive relationships with internal and external stakeholders.

Qualifications & Skills

• Experience in a customer service, scheduling, coordination, or administrative role.
• Strong communication, problem-solving, and organizational skills.
• Proficiency in Microsoft Office (Outlook, Word) and database systems.
• Ability to work in a fast-paced environment while managing multiple priorities.
• High level of professionalism, accountability, and confidentiality.
• Fluent written and spoken English required.

What We're Looking For

• Customer-focused and action-oriented mindset.
• Strong planning, time management, and prioritization skills.
• Ability to remain composed under pressure and deliver results.
• Team player with a proactive, "can-do" attitude.