Global Medical Assistance Coordinator

International SOS; Pasig; Vor Ort; PHP 279.000 - 502.000; Vollzeit

Zusammenfassung

International SOS is seeking a Customer Service representative to deliver high-quality assistance and support to beneficiaries. The role manages end-to-end assistance cases, coordinating with medical specialists, global centers, and concierge teams to ensure efficient, cost-effective, and empathetic service.

The position requires onsite work with shifting schedules and weekend/holiday availability. You will be part of a global organization delivering medical and travel security services,

Qualifikationen

• Experience in customer service.
• Strong communication, problem-solving, and multitasking skills.
• Ability to work under pressure and in a team environment.

Aufgaben

• Serve as the first point of contact for incoming assistance requests.
• Manage cases efficiently and accurately according to Compass protocols.
• Coordinate medical, security, and concierge assistance when required.
• Ensure all case updates, documentation, and handovers are clear and complete.
• Escalate urgent or complaint-related cases as needed.
• Maintain confidentiality, professionalism, and adherence to policies.
• Support team operations, including shift transmissions and training of new coordinators.

Kenntnisse

Customer service experience

Communication skills

Problem-solving

Multitasking

Teamwork

Work under pressure

Jobbeschreibung

International SOS is seeking a Customer Service representative to deliver high-quality assistance and support to beneficiaries. The role manages end-to-end assistance cases, coordinating with medical specialists, global centers, and concierge teams to ensure efficient, cost-effective, and empathetic service.

The position requires onsite work with shifting schedules and weekend/holiday availability. You will be part of a global organization delivering medical and travel security services,