Patient Scheduler

Private Advertiser; Quezon City; On-site; PHP 360,000 - 480,000; Full time

Job summary

Private Advertiser is seeking a capable healthcare scheduling specialist to manage patient appointments across orthopedic and PM&R services. The role involves handling inquiries, registering patients, and ensuring accurate, compliant documentation in a high-volume environment.

You will coordinate with physicians and front-office teams, verify referrals, and maintain precise patient records while meeting productivity and quality targets. Strong English skills and attention to detail are essential.

Qualifications

• 2 years of experience in healthcare BPO, medical administration, patient scheduling, or appointment coordination.
• Experience handling US healthcare accounts is highly preferred.
• Background in patient access, medical scheduling, appointment setting, or healthcare customer service is an advantage.
• Strong verbal and written English communication skills.
• Excellent organizational, multitasking, and time-management skills.
• Ability to work in a fast-paced, high-volume environment.
• Strong attention to detail, particularly in patient information, appointment selection, and documentation.
• Familiarity with medical terminology, insurance information, referrals, and healthcare scheduling systems is an advantage.

Responsibilities

• Schedule, reschedule, and coordinate patient appointments for orthopedic consultations, PM&R services, diagnostic imaging, and other medical services.
• Handle inbound patient inquiries and provide assistance regarding appointment availability, scheduling requirements, and visit preparations.
• Perform accurate patient registration and collect or verify demographic, insurance, and other relevant patient information.
• Select appropriate appointment types based on provider availability, scheduling templates, and established protocols.
• Verify referral requirements, medical orders, and other necessary documentation before scheduled appointments.
• Communicate appointment confirmations, changes, and pre-visit instructions clearly and professionally.
• Coordinate with physicians, clinical teams, front office staff, referring providers, and other internal departments to address scheduling concerns.
• Collaborate with the Benefits and Authorization team to identify insurance and authorization requirements.
• Maintain accurate and updated patient records in the scheduling system.
• Ensure appointments are scheduled correctly and efficiently while minimizing scheduling errors and unnecessary rescheduling.
• Handle patient concerns and requests with professionalism, empathy, and excellent customer service.
• Meet established productivity, quality, accuracy, and service-level targets in a high-volume healthcare environment.
• Maintain patient confidentiality and comply with healthcare privacy regulations and company policies.

Job description

Key Responsibilities:

• Schedule, reschedule, and coordinate patient appointments for orthopedic consultations, PM&R services, diagnostic imaging, and other medical services.

• Handle inbound patient inquiries and provide assistance regarding appointment availability, scheduling requirements, and visit preparations.

• Perform accurate patient registration and collect or verify demographic, insurance, and other relevant patient information.

• Select appropriate appointment types based on provider availability, scheduling templates, and established protocols.

• Verify referral requirements, medical orders, and other necessary documentation before scheduled appointments.

• Communicate appointment confirmations, changes, and pre-visit instructions clearly and professionally.

• Coordinate with physicians, clinical teams, front office staff, referring providers, and other internal departments to address scheduling concerns.

• Collaborate with the Benefits and Authorization team to identify insurance and authorization requirements.

• Maintain accurate and updated patient records in the scheduling system.

• Ensure appointments are scheduled correctly and efficiently while minimizing scheduling errors and unnecessary rescheduling.

• Handle patient concerns and requests with professionalism, empathy, and excellent customer service.

• Meet established productivity, quality, accuracy, and service-level targets in a high-volume healthcare environment.

• Maintain patient confidentiality and comply with healthcare privacy regulations and company policies.

Qualifications:

• 2 years of experience in healthcare BPO, medical administration, patient scheduling, or appointment coordination.

• Experience handling US healthcare accounts is highly preferred.

• Background in patient access, medical scheduling, appointment setting, or healthcare customer service is an advantage.

• Strong verbal and written English communication skills.

• Excellent organizational, multitasking, and time-management skills.

• Ability to work in a fast-paced, high-volume environment.

• Strong attention to detail, particularly in patient information, appointment selection, and documentation.

• Familiarity with medical terminology, insurance information, referrals, and healthcare scheduling systems is an advantage.