Medical Receptionist/Administrative Assistant

Derm Studio Inc.; Makati; On-site; PHP 223,000 - 335,000; Full time

Job summary

Derm Studio Inc. in Makati, Philippines, is seeking a medical receptionist/admin assistant to be the first contact for patients and support clinical and administrative operations.

The role involves greeting patients, handling check-in/out, and maintaining a pristine front desk and waiting area. You will manage inquiries via phone, email, and text, coordinate the appointment calendar, process payments, and assist with EMR and filing.

Qualifications

• Minimum of one year of experience in a receptionist, administrative, or high-end hospitality role
• Experience in a medical spa, clinic, dermatology office, or luxury salon is highly preferred
• Experience with EMR software, scheduling apps, or POS systems is a major plus
• Exceptional verbal and written communication skills with highly professional telephone etiquette
• Strong multitasking skills with the ability to remain calm, organized under pressure during peak clinic hours
• Basic understanding of patient privacy regulations or a willingness to be trained

Responsibilities

• Greet patients upon arrival, manage check-in/check-out, maintain a welcoming front desk and waiting area
• Answer inquiries via phone, email, and text
• Efficiently manage the appointment calendar to maximize clinic flow
• Process payments, handle daily cash drops, manage billing invoices, and explain pricing or packages to patients
• Maintain accurate EMR, digital intake forms, and assist with filing, scanning, and general office organization
• Help manage skincare retail display, restock products, and handle basic sales transactions for departing patients

Skills

Receptionist experience

Administrative support

Front desk

Communication skills

Multitasking

Tools

EMR software (Zenoti Mindbody Jane Boulevard)

Scheduling apps

POS systems

Job description

About the role

This is a medical receptionist/admin assistant position at a dermatology and medical spa clinic. You will be the first point of contact for patients, managing their experience from arrival through departure while supporting the clinical and administrative operations of the practice.

Key responsibilities

• Greet patients warmly upon arrival, manage the check-in/check-out process, and maintain a pristine, welcoming front desk and waiting area

• Answer inquiries via phone, email, and text

• Efficiently manage the appointment calendar to maximize clinic flow for dermatologists and aestheticians

• Process payments, handle daily cash drops, manage billing invoices, and explain treatment pricing or package options confidently to patients

• Maintain accurate electronic medical records (EMR), intake digital intake forms, and assist with filing, scanning, and general office organization

• Help manage the medical-grade skincare retail display, restock products, and handle basic sales transactions for departing patients

About you

• Minimum of one year of experience in a receptionist, administrative, or high-end hospitality role

• Experience in a medical spa, clinic, dermatology office, or luxury salon is highly preferred

• Experience with Electronic Medical Records (EMR) software, scheduling apps, or POS systems (e.g., Zenoti, Mindbody, Jane, Boulevard) is a major plus

• Exceptional verbal and written communication skills with highly professional telephone etiquette and bedside manner

• Strong multitasking skills with the ability to remain calm, organized, and gracious under pressure during peak clinic hours

• Basic understanding of patient privacy regulations (HIPAA compliance) or a willingness to be trained