Patient Coordinator & Clinic Administrator

Cutis Medical Laser Clinics Pte Ltd; Santo Niño 1st; On-site; PHP 260,000 - 380,000; Full time

Job summary

Cutis Medical Laser Clinics Pte Ltd in the Philippines is seeking a Patient Coordinator & Clinic Administrator to join our medical aesthetics team. This role blends front desk patient coordination with administrative support in a busy clinic environment.

You will manage patient communications via telephone, email and WhatsApp, schedule consultations, welcome patients, process payments, and maintain accurate records while upholding confidentiality.

Qualifications

• Diploma or equivalent qualification required.
• 3+ years in customer service or clinic admin preferred.
• Experience in medical aesthetics or healthcare advantageous.
• Excellent English verbal and written communication.

Responsibilities

• Answer inquiries via phone, email, and WhatsApp.
• Schedule consultations and treatment appointments.
• Welcome patients, check-in, and prepare them for consultations.
• Liaise with doctors, therapists and team to maintain patient flow.
• Process payments and issue receipts; maintain filing systems.

Skills

Customer service

Administrative skills

Communication (English)

Organizational skills

Multitasking

Education

Diploma or equivalent

Job description

About the role

Patient Coordinator & Clinic Administrator role combining front desk patient coordination with administrative support in a medical aesthetics clinic environment. The role involves managing patient communications, scheduling appointments, welcoming patients, processing payments, and maintaining clinic administration systems and records.

Key responsibilities

• Communicate professionally with patients and prospective patients via telephone, email and WhatsApp
• Respond promptly to enquiries using approved templates, adapting responses to each patient's needs where appropriate
• Schedule and coordinate consultations and treatment appointments efficiently
• Welcome patients, complete the check-in process and prepare them for consultations and treatments
• Liaise closely with doctors, therapists and other team members to maintain an efficient patient flow
• Manage the patient checkout process, including collecting payments, issuing receipts and arranging follow-up appointments
• Sort, verify and file invoices, receipts and other administrative documents
• Maintain accurate and well-organised electronic and physical filing systems
• Enter and update patient, appointment, payment and administrative information accurately in the clinic's systems
• Maintain patient confidentiality and handle sensitive information with discretion

About you

• A diploma or equivalent qualification is required
• Vocational or technical training in customer service, administration, hospitality, beauty or a related field is preferred
• At least three years of relevant experience in customer service, clinic administration, skincare or the medical aesthetics industry is preferred
• Previous experience in a medical aesthetic clinic, healthcare setting or premium customer service environment would be an advantage
• Excellent telephone etiquette and strong verbal and written English communication skills
• Professional, warm and confident manner when interacting with patients
• Strong customer service orientation and the ability to build and maintain patient relationships
• Good organisational skills and attention to detail
• Ability to manage several tasks and priorities in a busy clinic environment
• Comfortable with administrative work, document management and basic computer systems