Massive Hiring Customer Support Agents (GRAND JOB FAIR 2026)

TORCH Solutions; Cebu City; Presencial; PHP 469.000 - 781.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Night diff. and incentives

Sign-on bonus

Free meals onsite

Raffle prizes

Descripción de la vacante

TORCH Solutions seeks a Customer Support Agent for our Cebu City base. You will be the link between the company and clients, addressing inquiries with professionalism and ensuring service excellence.

This full-time role focuses on resolving issues, providing product knowledge, and upholding quality standards. You will work with a team to meet targets, participate in ongoing training, and have opportunities for upselling where appropriate.

Formación

• English fluency in both verbal and written form.
• Strong listening and problem-solving with a customer-first mindset.
• Ability to handle multiple calls in a fast-paced environment.
• Patience, professionalism and emotional intelligence when dealing with customers.
• Basic computer literacy and comfort with learning new systems.
• Reliable attendance and punctuality.
• Experience in customer service or call centre is preferred but not required.
• Positive attitude and willingness to go the extra mile for customer satisfaction.

Responsabilidades

• Handle inbound and outbound customer calls professionally.
• Address inquiries, concerns and complaints with empathy and efficiency.
• Provide accurate information about products, services and company policies.
• Resolve issues on first contact when possible.
• Document interactions and maintain records in the system.
• Follow protocols and quality standards for consistent service delivery.
• Collaborate with team and supervisors on escalated issues.
• Meet or exceed performance targets (call handling time, CSAT, first-call resolution).
• Identify opportunities to upsell or cross-sell where appropriate.
• Participate in ongoing training and product knowledge development.

Conocimientos

Communication (English)

Customer service

Time management

Empathy

Problem solving

Educación

High school diploma

Herramientas

Basic computer literacy

Descripción del empleo

We are excited to announce Massive Hiring for Customer Support Agents as part of our GRAND JOB FAIR 2026. This is a fantastic opportunity to join TORCH Solutions in a full-time position based in Cebu, Central Visayas. As a Customer Support Agent, you will be the vital link between our company and our valued clients, providing outstanding support and resolving customer inquiries with professionalism and efficiency. This role is integral to our commitment to delivering exceptional customer experiences and maintaining our reputation for service excellence.

What you'll be doing

• Handling inbound and outbound customer calls in a professional and courteous manner
• Addressing customer inquiries, concerns and complaints with empathy and efficiency
• Providing accurate information about products, services and company policies
• Resolving customer issues on the first contact whenever possible
• Documenting customer interactions and maintaining detailed records in the system
• Following established protocols and quality standards to ensure consistency in service delivery
• Collaborating with team members and supervisors to address complex or escalated issues
• Meeting or exceeding performance targets including call handling time, customer satisfaction ratings and first-call resolution rates
• Identifying opportunities to upsell or cross-sell products and services where appropriate
• Participating in ongoing training and development programmes to enhance skills and product knowledge

What we're looking for

• High school diploma or equivalent qualification at minimum
• Excellent verbal and written communication skills in English
• Strong listening and problem-solving abilities with a customer-first mindset
• Ability to handle multiple calls and manage time effectively in a fast-paced environment
• Patience, professionalism and emotional intelligence when dealing with customers
• Basic computer literacy and comfort with learning new systems and software
• Reliable attendance and punctuality
• Prior customer service or call centre experience is preferred but not essential
• A positive attitude and willingness to go the extra mile for customer satisfaction

Perks and Benefits

• Up to ₱70,000 monthly earning (includes night differential, account incentives, allowance)
• Up to ₱20,000 sign-on bonus
• Free food onsite
• Exciting raffle prizes, including an iPad, chocolates, vouchers, rice packs, and microwave
• 5 sacks of rice for passed FI candidates