Marketing Operations & Campaigns Lead

Rockwell Land Corporation; Batangas City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Rockwell Land Corporation seeks a Customer Service Associate to handle inquiries, document follow-ups, and coordinate with sales, leasing, marketing, and service teams to ensure a consistent customer experience.

The role requires a Bachelor's degree in Marketing/Communications and will involve maintaining records, coordinating with internal and external partners, and monitoring metrics for improvements.

Qualifications

• Handle customer inquiries and document follow-through.
• Support sales, leasing, marketing, or service activities including coordination and follow-ups.
• Maintain accurate records while observing privacy and company procedures.
• Coordinate with internal and external teams to resolve service issues.
• Monitor targets and metrics and suggest improvements.
• Perform other duties as assigned.

Responsibilities

• Manage customer inquiries, requests, and concerns promptly; document follow-through and elevate complex matters appropriately.
• Support sales, leasing, marketing, membership, or service activities, including prospect/client coordination, presentations, documentation, and follow-ups as applicable.
• Maintain accurate records, reports, trackers, and customer information while observing data privacy and company procedures.
• Coordinate with internal teams and external partners to resolve service issues and deliver a consistent customer experience.
• Monitor assigned targets, service levels, campaign/event deliverables, or operational metrics and recommend practical improvements.
• Performs other duties and ad hoc tasks as may be assigned by the immediate supervisor or management, as needed.

Skills

Customer service

Communication

Record keeping

Education

Bachelor's degree in Marketing/Communications

Job description

Rockwell Land Corporation seeks a Customer Service Associate to handle inquiries, document follow-ups, and coordinate with sales, leasing, marketing, and service teams to ensure a consistent customer experience.

The role requires a Bachelor's degree in Marketing/Communications and will involve maintaining records, coordinating with internal and external partners, and monitoring metrics for improvements.