Leasing & Customer Experience Specialist

Rockwell Land Corporation; Philippines; On-site; PHP 320,000 - 420,000; Full time

Job summary

Rockwell Land Corporation is seeking a customer service professional to manage inquiries and ensure timely follow-up. You will coordinate with sales, leasing, marketing, and service teams to support client interactions and prepare documentation.

Maintain accurate records while upholding data privacy standards and company procedures. The role requires strong communication, problem-solving abilities, and a proactive approach to improving service levels and client experience in multiple

Qualifications

• Experience in handling customer inquiries and resolving issues.
• Ability to coordinate with internal teams and external partners.
• Proven record-keeping and data privacy awareness.

Responsibilities

• Manage customer or client inquiries, requests, and concerns promptly; document follow-through and elevate complex matters appropriately.
• Support sales, leasing, marketing, membership, or service activities, including prospect/client coordination, presentations, documentation, and follow-ups as applicable.
• Maintain accurate records, reports, trackers, and customer information while observing data privacy and company procedures.
• Coordinate with internal teams and external partners to resolve service issues and deliver a consistent customer experience.
• Monitor assigned targets, service levels, campaign/event deliverables, or operational metrics and recommend practical improvements.
• Performs other duties and ad hoc tasks as may be assigned by the immediate supervisor or management, as needed.

Skills

Customer service

Communication skills

Problem solving

Education

Bachelor's degree in Business Administration, Marketing, Management, Hospitality Management, or another customer-facing/business-related field

Job description

Rockwell Land Corporation is seeking a customer service professional to manage inquiries and ensure timely follow-up. You will coordinate with sales, leasing, marketing, and service teams to support client interactions and prepare documentation.

Maintain accurate records while upholding data privacy standards and company procedures. The role requires strong communication, problem-solving abilities, and a proactive approach to improving service levels and client experience in multiple