Client-Focused Sales & Service Specialist

Rockwell Land Corporation; Makati; On-site; PHP 290,000 - 424,000; Full time

Job summary

Rockwell Land Corporation is seeking a customer-centric professional to manage inquiries, coordinate with internal and external teams, and ensure a high-quality customer experience across multiple Philippines locations. The role emphasizes accuracy in records, adherence to privacy policies, and proactive issue resolution.

The successful candidate will support sales, leasing, marketing, and service activities while monitoring performance metrics and assisting with ad hoc tasks as required.

Qualifications

• Bachelor's degree in a customer-facing/business-related field is required.

Responsibilities

• Manage customer or client inquiries, requests, and concerns promptly; document follow-through and escalate complex matters appropriately.
• Support sales, leasing, marketing, membership, or service activities, including prospect/client coordination, presentations, documentation, and follow-ups as applicable.
• Maintain accurate records, reports, trackers, and customer information while observing data privacy and company procedures.
• Coordinate with internal teams and external partners to resolve service issues and deliver a consistent customer experience.
• Monitor assigned targets, service levels, campaign/event deliverables, or operational metrics and recommend practical improvements.
• Performs other duties and ad hoc tasks as may be assigned by the immediate supervisor or management, as needed.

Education

Bachelor's degree in Business Administration, Marketing, Management, Hospitality Management, or another customer-facing/business-related field

Job description

Rockwell Land Corporation is seeking a customer-centric professional to manage inquiries, coordinate with internal and external teams, and ensure a high-quality customer experience across multiple Philippines locations. The role emphasizes accuracy in records, adherence to privacy policies, and proactive issue resolution.

The successful candidate will support sales, leasing, marketing, and service activities while monitoring performance metrics and assisting with ad hoc tasks as required.