Customer Care & Experience Specialist

Rockwell Land Corporation; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Rockwell Land Corporation is seeking a Customer Service Coordinator in the Metro Manila area. The role involves handling inquiries, coordinating with sales, property, technical, finance, legal and operations teams to resolve issues, and maintaining comprehensive service documentation.

You will monitor pending cases, prepare status reports, and propose improvements to enhance customer experience and service consistency.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• Experience handling inquiries and coordinating with multiple teams.
• Strong written and verbal communication skills.

Responsibilities

• Handle customer/client inquiries, service requests, concerns and follow-through through resolution.
• Maintain accurate client records, trackers, correspondence, agreements and service documentation.
• Coordinate with sales, property, technical, finance, legal and operations teams to resolve issues.
• Monitor pending cases, service commitments and handover requirements; elevate risks and overdue items.
• Prepare status reports and recommend improvements to customer experience and service consistency.
• Perform other duties and ad hoc tasks as assigned by management.

Skills

Customer service

Communication

Coordination

Record keeping

Education

Bachelor's degree in Business Administration, Marketing, Communications, Real Estate Management or related field

Job description

Rockwell Land Corporation is seeking a Customer Service Coordinator in the Metro Manila area. The role involves handling inquiries, coordinating with sales, property, technical, finance, legal and operations teams to resolve issues, and maintaining comprehensive service documentation.

You will monitor pending cases, prepare status reports, and propose improvements to enhance customer experience and service consistency.