Marketing & Customer Experience Associate

Rockwell Land Corporation; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Rockwell Land Corporation is seeking a customer service/operations professional to handle inquiries, coordinate with sales, marketing, and service teams, and maintain accurate customer records while ensuring privacy and process compliance.

The role involves supporting multiple locations (Mactan, Cebu; Makati City; Pampanga) and requires effective coordination with internal teams and external partners to deliver a consistent customer experience.

Qualifications

• Bachelor's degree in Marketing, Advertising, Communications, Multimedia Arts, or another marketing- or communications-related field.

Responsibilities

• Manage customer or client inquiries, requests, and concerns promptly; document follow-through and elevate complex matters appropriately.
• Support sales, leasing, marketing, membership, or service activities, including prospect/client coordination, presentations, documentation, and follow-ups as applicable.
• Maintain accurate records, reports, trackers, and customer information while observing data privacy and company procedures.
• Coordinate with internal teams and external partners to resolve service issues and deliver a consistent customer experience.
• Monitor assigned targets, service levels, campaign/event deliverables, or operational metrics and recommend practical improvements.
• Performs other duties and ad hoc tasks as may be assigned by the immediate supervisor or management, as needed.

Education

Bachelor's degree in Marketing, Advertising, Communications, Multimedia Arts, or another marketing- or communications-related field

Job description

Rockwell Land Corporation is seeking a customer service/operations professional to handle inquiries, coordinate with sales, marketing, and service teams, and maintain accurate customer records while ensuring privacy and process compliance.

The role involves supporting multiple locations (Mactan, Cebu; Makati City; Pampanga) and requires effective coordination with internal teams and external partners to deliver a consistent customer experience.