Customer Experience Specialist

MyHealthyWay Clinic and Laboratory Corp.; Manila; On-site; PHP 334,800 - 558,000; Full time

Job summary

A healthcare service provider in Manila is seeking a Customer Experience Officer to act as the face of the company. This role requires engaging with customers across multiple channels to provide information, process orders, and resolve complaints efficiently. The ideal candidate should have strong communication and organizational skills, technical proficiency with CRM software, and the ability to adapt to a fast-paced environment. A Higher National Diploma or equivalent qualification is typically required.

Qualifications

• Exceptional verbal and written communication abilities.
• Highly detail-oriented and organized to manage multiple tasks.
• Ability to handle conflicts calmly and professionally.
• Familiarity with CRM software essential for tracking interactions.
• Must adapt to changing circumstances in a fast-paced environment.

Responsibilities

• Maintain a positive, empathetic attitude toward customers.
• Acknowledge and resolve customer complaints efficiently.
• Keep detailed records of customer interactions and transactions.
• Provide feedback on customer service processes and suggest improvements.
• Generate sales leads by identifying customer needs.
• Engage in active listening with customers.
• Work with cross-functional teams to enhance customer satisfaction.

Skills

Communication Skills

Organizational Skills

Conflict Management

Technical Proficiency

Adaptability

Education

Higher National Diploma (HND) or equivalent qualification

Tools

CRM software

Job description

A healthcare service provider in Manila is seeking a Customer Experience Officer to act as the face of the company. This role requires engaging with customers across multiple channels to provide information, process orders, and resolve complaints efficiently. The ideal candidate should have strong communication and organizational skills, technical proficiency with CRM software, and the ability to adapt to a fast-paced environment. A Higher National Diploma or equivalent qualification is typically required.