Customer Experience HR Specialist — Bonus, HMO & Perks

Gratitude Philippines; Pasig; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Performance Bonus

Health Insurance

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A customer service provider in the Philippines is seeking a dedicated individual for an on-site customer service role in Pasig. Candidates must have a Bachelor's degree and 1-3 years of experience in customer service. Responsibilities include providing exceptional support through various channels, resolving inquiries efficiently, and maintaining accurate records. Key qualities required are strong communication skills, patience, and the ability to work in a fast-paced environment. The company offers benefits like a performance bonus, health insurance, and annual company trips.

Qualifications

• 1-3 years of experience in customer service.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide exceptional customer service through various communication channels.
• Resolve customer inquiries and complaints in a timely manner.
• Maintain accurate records of customer interactions.
• Collaborate with team members to enhance customer satisfaction.
• Follow up with customers to ensure their issues are resolved.

Skills

Strong communication and interpersonal skills

Proficient typing skills

Patience and empathy when dealing with customers

Education

Bachelor’s degree in a relevant field

Job description

A customer service provider in the Philippines is seeking a dedicated individual for an on-site customer service role in Pasig. Candidates must have a Bachelor's degree and 1-3 years of experience in customer service. Responsibilities include providing exceptional support through various channels, resolving inquiries efficiently, and maintaining accurate records. Key qualities required are strong communication skills, patience, and the ability to work in a fast-paced environment. The company offers benefits like a performance bonus, health insurance, and annual company trips.