Customer Experience Pro — Multi-Channel Support

Myhealthyway Clinic; Mandaluyong; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Performance Bonus

Annual Appraisal

Employee of the Month Award

Employee Recognition Program

Government Mandated Benefits

HMO

Job summary

A healthcare clinic in Mandaluyong is looking for a Customer Experience Officer to enhance customer interactions. The role requires at least 2 years of experience in customer service, excellent communication skills, and the ability to resolve complaints effectively. Candidates must be organized and adaptable in a fast-paced environment. Performance bonuses and government mandated benefits are part of the offering.

Qualifications

• Exceptional verbal and written communication abilities.
• Highly detail-oriented and organized.
• Ability to handle conflicts calmly and professionally.
• Familiarity with CRM software.
• Must adapt to changing circumstances in a fast-paced environment.
• At least 2 years of customer service experience.
• Strong knowledge of customer engagement channels.

Responsibilities

• Maintain a positive attitude toward customers.
• Acknowledge and resolve customer complaints efficiently.
• Keep detailed records of customer interactions.
• Provide feedback on customer service processes.
• Generate sales leads by assessing customer needs.
• Engage in active listening with customers.
• Work with cross-functional teams for customer satisfaction.

Skills

Communication Skills

Organizational Skills

Conflict Management

Technical Proficiency

Adaptability

Education

HND (Higher National Diploma) or equivalent

Tools

CRM software

Job description

A healthcare clinic in Mandaluyong is looking for a Customer Experience Officer to enhance customer interactions. The role requires at least 2 years of experience in customer service, excellent communication skills, and the ability to resolve complaints effectively. Candidates must be organized and adaptable in a fast-paced environment. Performance bonuses and government mandated benefits are part of the offering.