Mandarin Support Specialist – Onsite, Night Shift + Sign-On

Gratitude Philippines; Manila; On-site; PHP 446,000 - 1,328,000; Full time

Benefits offered by this job

Sign-on bonus

Health insurance

Life insurance

Paid training

Company events

Free parking

Opportunity for promotion to permanent

Job summary

Gratitude Philippines is seeking fluent Mandarin-speaking customer support specialists to join our multilingual team in Quezon City. This onsite role handles customer interactions in Mandarin and English across phone, chat, and email, with shifting/night shifts.

No mandatory prior BPO experience required. The successful candidates will maintain high standards of customer satisfaction, quality, and productivity while addressing account inquiries, billing concerns, service requests, and general

Qualifications

• Mandarin fluency is mandatory.
• Working knowledge of English required for trainings and internal systems.
• Open to candidates with or without BPO experience.

Responsibilities

• Handle inbound and outbound customer interactions via phone, chat, email and other channels.
• Provide Mandarin and English support with Mandarin primary.
• Assist customers with account inquiries, billing, service requests and general support.

Skills

Mandarin fluency

English proficiency

BPO experience optional

O2C knowledge

Collections experience (preferred)

Work eligibility Philippines

Job description

Gratitude Philippines is seeking fluent Mandarin-speaking customer support specialists to join our multilingual team in Quezon City. This onsite role handles customer interactions in Mandarin and English across phone, chat, and email, with shifting/night shifts.

No mandatory prior BPO experience required. The successful candidates will maintain high standards of customer satisfaction, quality, and productivity while addressing account inquiries, billing concerns, service requests, and general