Mandarin Supply Chain Specialist

J-K Netwok Services; Quezon City; Presencial; PHP 1.016.000 - 1.216.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Night differential

Life insurance

Onsite medical care

Performance incentives

Leave benefits

13th month pay

HMO

Paid training

Company events

Other benefits discussed

Descripción de la vacante

J-K Netwok Services in Quezon City is seeking a Mandarin Supply Chain Specialist to handle transportation, logistics and delivery inquiries. The role requires Mandarin proficiency and conversational English, with open qualifications for various educational backgrounds, including high school and above.

Prior customer service or BPO exposure is a plus. This on-site position offers growth within a global outsourcing environment.

Formación

• Proficient in Mandarin and conversational-proficient in English
• Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses
• Open to no related experience; customer service experience is advantageous

Responsabilidades

• Communicate with customers via phone calls to address transportation, logistics, and delivery-related inquiries.
• Assist customers with package tracking, shipment updates, delivery status, and shipping concerns.
• Process refunds, returns, and order-related concerns per company policies.
• Support customers with order placement, modifications, cancellations, and delivery updates to ensure a smooth experience.
• Coordinate with internal departments and logistics teams to resolve concerns efficiently.
• Maintain accurate records of customer interactions and resolutions while delivering excellent service.

Conocimientos

Mandarin proficiency

English conversational

Customer service

BPO experience

Educación

High School / Undergrad / Bachelor's

Descripción del empleo

Company Profile: The company is a global leader in outsourcing services and customer experience. It uses smart AI tools, powerful data analysis, and a diverse team from around the world to provide seamless customer support, flexible sales solutions, and strategies that help businesses grow their revenue.

Position: Mandarin Supply Chain Specialist
Company Industry: BPO Company
Work Location: Quezon City
Work Schedule: Shifting Schedule
Salary: Php 100, 000
Work Set-up: Work On-site

BENEFITS:

• Night Differential
• Group Life Insurance
• Free Onsite Medical Care
• Monthly performance incentives and allowances
• Sick Leave & Vacation Leave (Convertible to cash)
• Government-Mandated Benefits
• 13 month pay
• HMO
• Paid training
• Company events
• Other benefits will be discussed directly by the company.

REQUIREMENTS OF THE JOB:

• Proficient in Mandarin and conversational-proficient in English
• Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
• Open to no related experience.
• Having customer service experience is an advantage.
• Having BPO experience is a big plus
• Excellent interpersonal, communication, and customer handling skills. RESPONSIBILITIES OF JOB APPLICATION:
• Communicate with customers via phone calls to address transportation, logistics, and delivery-related inquiries.
• Assist customers with package tracking, shipment updates, delivery status, and shipping concerns.
• Process customer requests for refunds, returns, and order-related concerns in accordance with company policies and procedures.
• Support customers with order placement, modifications, cancellations, and delivery updates to ensure a smooth customer experience.
• Coordinate with internal departments and logistics teams to resolve customer concerns efficiently and provide timely solutions.
• Maintain accurate records of customer interactions, transactions, and case resolutions while delivering exceptional customer service.

RECRUITMENT PROCESS: (ONLINE PROCESS)

• Paper screening
• English Assessment
• Initial Interview
• Final Interview
• Job Offer