Mandarin Logistics Specialist

J-K Netwok Services; Quezon City; Sur place; PHP 1 016 000 - 1 216 000; Plein temps

Avantages offerts par ce poste

Night Differential

Group Life Insurance

Free Onsite Medical Care

Monthly performance incentives and and

Sick Leave & Vacation Leave (Convert 0

Government-Mandated Benefits

13 month pay

HMO

Paid training

Company events

Other benefits will be discussed by co

Résumé du poste

J-K Netwok Services is seeking a Mandarin Logistics Specialist to join our on-site team in Quezon City. You will handle transportation and delivery inquiries, assist with tracking and updates, and process refunds and order-related requests with a strong focus on customer satisfaction.

Proficiency in Mandarin and conversational English is required. Open to high school graduates, undergraduates, and Bachelor's graduates, with or without prior experience in customer service or BPO.

Qualifications

• Mandarin language proficiency is required.
• Conversational English ability is preferred.
• Open to High School graduates, undergraduates, and graduates.

Responsabilités

• Communicate with customers via phone about transportation, logistics, and delivery inquiries.
• Assist with package tracking, shipment updates, and delivery status.
• Process refunds, returns, and order-related requests per company policy.
• Support order placement, changes, cancellations, and delivery updates.
• Coordinate with internal teams to resolve customer concerns promptly.
• Maintain accurate records of customer interactions and resolutions.

Connaissances

Mandarin

English (conversational)

Formation

High School

Undergraduate

Bachelor's degree

Description du poste

Company Profile: The company is a global leader in outsourcing services and customer experience. It uses smart AI tools, powerful data analysis, and a diverse team from around the world to provide seamless customer support, flexible sales solutions, and strategies that help businesses grow their revenue.

Position: Mandarin Logistics Specialist
Company Industry: BPO Company
Work Location: Quezon City
Work Schedule: Shifting Schedule
Salary: Php 100, 000
Work Set-up: Work On-site

BENEFITS:

• Night Differential
• Group Life Insurance
• Free Onsite Medical Care
• Monthly performance incentives and allowances
• Sick Leave & Vacation Leave (Convertible to cash)
• Government-Mandated Benefits
• 13 month pay
• HMO
• Paid training
• Company events
• Other benefits will be discussed directly by the company.

REQUIREMENTS OF THE JOB:

• Proficient in Mandarin and conversational-proficient in English
• Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
• Open to no related experience.
• Having customer service experience is an advantage.
• Having BPO experience is a big plus
• Excellent interpersonal, communication, and customer handling skills.

RESPONSIBILITIES OF JOB APPLICATION:

• Communicate with customers via phone calls to address transportation, logistics, and delivery-related inquiries.
• Assist customers with package tracking, shipment updates, delivery status, and shipping concerns.
• Process customer requests for refunds, returns, and order-related concerns in accordance with company policies and procedures.
• Support customers with order placement, modifications, cancellations, and delivery updates to ensure a smooth customer experience.
• Coordinate with internal departments and logistics teams to resolve customer concerns efficiently and provide timely solutions.
• Maintain accurate records of customer interactions, transactions, and case resolutions while delivering exceptional customer service.

RECRUITMENT PROCESS: (ONLINE PROCESS)

• Paper screening
• English Assessment
• Initial Interview
• Final Interview
• Job Offer