Mandarin Logistics Support Specialist

J-K Netwok Services; Quezon City; Presencial; PHP 1.004.000 - 1.228.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Night Differential

Group Life Insurance

Free Onsite Medical Care

Monthly performance incentives and c;;

Descripción de la vacante

J-K Netwok Services in Quezon City seeks a Mandarin Logistics Support Specialist to handle transportation, logistics and delivery inquiries on-site. Required: Mandarin fluency and conversational English; open to high school graduates, undergraduates or degree holders; no prior experience required.

Experience in customer service or BPO is a plus. Responsibilities include tracking packages, providing shipment updates, handling refunds and changes, coordinating with internal teams, and maintaining

Formación

• Mandarin fluency.
• Conversational English proficiency.
• Open to High School graduates, Undergraduates, and Bachelor's graduates in any field.
• Open to no related experience.
• Customer service experience is an advantage.
• BPO experience is a plus, with strong communication skills.

Responsabilidades

• Communicate with customers via phone calls to address transportation, logistics and delivery inquiries.
• Assist customers with package tracking, shipment updates, delivery status, and shipping concerns.
• Process customer requests for refunds, returns, and order-related concerns.
• Support customers with order placement, modifications, cancellations, and delivery updates.
• Coordinate with internal departments and logistics teams to resolve customer concerns efficiently.
• Maintain accurate records of customer interactions, transactions, and resolutions.

Conocimientos

Mandarin proficiency

Customer service

Interpersonal skills

Educación

High School / Undergraduate / Bachelor

Descripción del empleo

Company Profile: The company is a global leader in outsourcing services and customer experience. It uses smart AI tools, powerful data analysis, and a diverse team from around the world to provide seamless customer support, flexible sales solutions, and strategies that help businesses grow their revenue.

Position: Mandarin Logistics Support Specialist
Company Industry: BPO Company
Work Location: Quezon City
Work Schedule: Shifting Schedule
Salary: Php 100, 000
Work Set-up: Work On-site

BENEFITS:

• Night Differential
• Group Life Insurance
• Free Onsite Medical Care
• Monthly performance incentives and allowances
• Sick Leave & Vacation Leave (Convertible to cash)
• Government-Mandated Benefits
• 13 month pay
• HMO
• Paid training
• Company events
• Other benefits will be discussed directly by the company.

REQUIREMENTS OF THE JOB:

• Proficient in Mandarin and conversational-proficient in English
• Open to High School graduates, Undergraduates, and Bachelor's graduates in any courses.
• Open to no related experience.
• Having customer service experience is an advantage.
• Having BPO experience is a big plus
• Excellent interpersonal, communication, and customer handling skills.

RESPONSIBILITIES OF JOB APPLICATION:

• Communicate with customers via phone calls to address transportation, logistics, and delivery-related inquiries.
• Assist customers with package tracking, shipment updates, delivery status, and shipping concerns.
• Process customer requests for refunds, returns, and order-related concerns in accordance with company policies and procedures.
• Support customers with order placement, modifications, cancellations, and delivery updates to ensure a smooth customer experience.
• Coordinate with internal departments and logistics teams to resolve customer concerns efficiently and provide timely solutions.
• Maintain accurate records of customer interactions, transactions, and case resolutions while delivering exceptional customer service.

RECRUITMENT PROCESS: (ONLINE PROCESS)

• Paper screening
• English Assessment
• Initial Interview
• Final Interview
• Job Offer