Korean-Speaking Customer Issue Resolution Analyst

3M; Taguig; On-site; PHP 500,000 - 700,000; Full time

Job summary

3M Global Service Center, Philippines, is seeking a Customer Issue Resolution Analyst to manage complaints and credit/collection activities. The role is based on-site at Taguig, Philippines, and requires collaboration with quality, operations, and customer service teams to resolve issues efficiently.

The successful candidate will handle data-driven investigations, communicate resolutions, and drive continuous improvement while meeting SLA targets and maintaining detailed records in a fast-paced,

Qualifications

• A Bachelor level university/college degree is generally required.

Responsibilities

• Receive and log customer complaints through designated channels.

Skills

Analytical

Communication skills

Detail-oriented

Team player

Fast learner

Cross-functional coordination

Korean language

English communication

Salesforce experience

Excel & MS Office

Education

Bachelor's degree

Tools

Salesforce

Excel

Microsoft Office

Job description

3M Global Service Center, Philippines, is seeking a Customer Issue Resolution Analyst to manage complaints and credit/collection activities. The role is based on-site at Taguig, Philippines, and requires collaboration with quality, operations, and customer service teams to resolve issues efficiently.

The successful candidate will handle data-driven investigations, communicate resolutions, and drive continuous improvement while meeting SLA targets and maintaining detailed records in a fast-paced,