Mandarin-speaking Customer Service Representative

Siegen HR Solutions; Pasig; On-site; PHP 201,000 - 357,000; Full time

Job summary

A recruitment firm is seeking a Mandarin-speaking Customer Service Representative based in Pasig, Metro Manila. The role involves handling customer inquiries and resolving issues promptly, requiring proficiency in both Mandarin and English. The ideal candidate must be a native Mandarin speaker, flexible, and willing to start immediately. Strong communication skills and basic web navigation abilities are essential. Join us to deliver exceptional service and support in a fast-paced environment.

Qualifications

• 18 years old and above.
• Open to native Mandarin speakers only.
• Proficient in speaking, reading, and writing in Mandarin.
• Native Mandarin speakers only.
• Basic web navigation skills.

Responsibilities

• Attend to customer questions and facilitate satisfactory resolutions.
• Present and address customer concerns professionally.
• Manage calls efficiently in Mandarin and English.
• Research answers to questions using a variety of manuals and resources.

Skills

Mandarin language proficiency

English conversational skills

Basic web navigation

Communication skills

Web navigation

Job description

Job Openings Mandarin-speaking Customer Service Representative

Responsibilities

• Attend to Mandarin-speaking customer questions, complaints and concerns immediately and facilitate satisfactory resolution.
• Effectively present, discuss and/or address customer concerns and requests in a way that conveys an image of quality and superior understanding of customer needs.
• Manage calls professionally, efficiently and with good Mandarin and English communication skills.
• Research answers to questions using a variety of manuals and resources.

Qualifications

• 18 Years old and above
• Open to NATIVE SPEAKERS ONLY
• Must be proficient in speaking, reading, and writing using the Mandarin Language
• Can converse using the English language
• Must have basic web navigation skills
• Must be willing to start immediately
• Should be flexible