Multilingual Language - Mandarin

Stafflink Express; Quezon City; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Health Insurance

Free Parking

Life Insurance

Paid Training

Promotion to Permanent employee

Company events

Job summary

Stafflink Express in Manila is seeking a customer service representative who can handle inbound and outbound inquiries through phone, chat, and email, providing professional English and Mandarin support. You will assist customers with account-related requests, billing concerns, product information, and general support needs, documenting interactions accurately in company systems.

This role requires working in the Philippines with a valid visa, starting ASAP, and delivering a positive experience

Qualifications

• Fluent Mandarin in a professional setting
• Strong English communication; training in English as needed
• Eligible to work in the Philippines with a valid visa
• Temporary Resident Visa accepted for non-Filipino applicants
• Available to start ASAP

Responsibilities

• Handle inbound and outbound customer interactions via phone, chat, and email
• Provide customer support in English and Mandarin
• Assist customers with account inquiries, service requests, billing concerns, and product information
• Document customer interactions accurately in company systems
• Meet quality, productivity, attendance and customer satisfaction goals
• Support business and operational needs as required

Skills

Mandarin language

English proficiency

Job description

About the role

Handle inbound and outbound customer interactions professionally through phone, chat, email, or other support channels. Provide customer support in English and Mandarin Language, assisting customers with account-related inquiries, service requests, billing concerns, product information, and general support needs.

Key responsibilities

• Handle inbound and outbound customer interactions professionally through phone, chat, email, or other support channels

• Provide customer support in English and Mandarin Language

• Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs

• Resolve customer concerns efficiently while delivering a positive customer experience

• Communicate information clearly, accurately, and professionally across different cultures and customer backgrounds

• Document customer interactions accurately using company systems and tools

• Meet quality, productivity, attendance and customer satisfaction goals

• Build trust and customer loyalty through exceptional service and problem-solving

• Perform other duties as assigned to support business and operational needs

About you

• Speak fluently and spontaneously in the Mandarin language

• Use the language effectively in a professional environment

• Understand complex and extended conversations, including implied meanings

• Working knowledge of English is needed; training and client systems are in English

• Previous collections experience is highly preferred but not required

• Understanding of the Order-to-Cash (O2C) process is highly preferred but not required

• Candidate must be able to work in PH and with a valid working VISA

• Also accepts Temporary Resident Visa for non-Filipino applicants

• Eligible to work in the Philippines and available to start ASAP

Benefits

• Company events

• Free Parking

• Health Insurance

• Life Insurance

• Paid Training

• Promotion to Permanent employee