Bilingual Client Relations Specialist (Mandarin-English)

Wonders Corporation; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A service-oriented company in the Philippines is seeking a Bilingual Client Relations Specialist (Mandarin-English) to provide exceptional support to clients. The ideal candidate should possess fluency in English, demonstrate a strong motivation to help others, and be capable of handling challenging situations effectively. Responsibilities include assisting customers over the phone and ensuring high satisfaction levels. A college degree is required, and prior call center experience is a plus.

Qualifications

• Ability to manage high-pressure situations.
• Experience in call center environments is a plus.

Responsibilities

• Answer clients' questions over the phone.
• Handle escalated customer interactions effectively.
• Collaborate with team members to fulfill client needs.

Skills

Professional fluency in English

Client service motivation

Strong work ethic

Verbal and written communication skills

Education

College degree or equivalent work experience

Job description

Bilingual Client Relations Specialist (Mandarin-English)

Job Openings Bilingual Client Relations Specialist (Mandarin-English)

About the job Bilingual Client Relations Specialist (Mandarin-English)

The people welook for to be our Mandarin/English Bilingual Client Relations Specialists must demonstrate several key attributes in order to be considered for this position. Included in this list are the following:

• Professional fluency in English
• A quick and willing learner that can master all details of our product and calltaking techniques
• Enthusiasm for our business. Takes ownership and acts on behalf of the entire company
• Passion for helping others. Takes great satisfaction in seeing our clients’ business succeed
• The intelligence to recognize areas of improvement in the company, and the ability to
• Ability to work well under high pressure and can think quickly on his/her feet. Able to connect with clients over the phone and make them feel comfortable
• An innate motivation to service our clients the best possible way
• Strong work ethic and a can-do attitude
• Has superb verbal and written communication skills

Basic Purpose and Scope of the Position Responsibilities:

• Responsible for answering clients’ questions over the phone
• Handle escalated customer interactions in a call center with the goal of giving excellent service and customer satisfaction, ensure customer retention, and increase business for our clients
• Work with other co-workers to meet the needs of the company and clients
• Other duties as assigned

Minimum Qualifications:

• College degree or equivalent work experience
• Prior experience in call centers is a plus