Chinese-speaking Customer Service Representative - 普通话 Mandarin

Siegen HR Solutions; Manila; On-site; PHP 500,000 - 700,000; Full time

Job summary

A staffing solutions company is looking for a Chinese-speaking Customer Service Representative. The candidate will handle customer inquiries in Mandarin and English, ensuring superior service quality. Responsibilities include addressing customer concerns, researching answers using different resources, and managing calls professionally. A Bachelor's degree and bilingual proficiency in Mandarin and English are required. Applicants must also possess web navigation skills and a willingness to start immediately.

Qualifications

• Fluent in both English and Mandarin for effective communication.
• Bachelor's Degree is required for the position.
• Basic web navigation skills are necessary.

Responsibilities

• Attend to Mandarin-speaking customer inquiries and concerns.
• Research answers to customer questions using various resources.
• Manage customer calls with professionalism and efficiency.

Skills

English communication skills

Mandarin communication skills

Customer service skills

Web navigation skills

Education

Bachelor's Degree

Job description

About the job Chinese-speaking Customer Service Representative - 普通话 Mandarin

JOB DESCRIPTION:

• Attend to Mandarin-speaking customer questions, complaints and concerns immediately and facilitate satisfactory resolution.
• Effectively present, discuss and/or address customer concerns and requests in a way that conveys an image of quality and superior understanding of customer needs.
• Manage calls professionally, efficiently and with good Mandarin and English communication skills.
• Research answers to questions using a variety of manuals and resources

TO QUALIFY:

• Bachelor's Degree Graduate
• Can speak and write in English and Mandarin
• Must have basic web navigation skills
• Must be willing to start immediately
• Should be flexible