Mandarin Logistics Support Specialist - On-site QC

J-K Netwok Services; Quezon City; On-site; PHP 1,016,000 - 1,216,000; Full time

Benefits offered by this job

Night Differential

Group Life Insurance

Free Onsite Medical Care

Monthly performance incentives and and

Sick Leave & Vacation Leave (Convert. 

Government-Mandated Benefits

13 month pay

HMO

Paid training

Company events

Other benefits will be discussed

Job summary

J-K Netwok Services is seeking a Mandarin Logistics Customer Specialist in Quezon City. The role focuses on resolving transportation, logistics, and delivery inquiries, with emphasis on tracking and timely updates.

Open to HS, undergrad, or bachelor graduates, no prior experience required, though customer service experience is advantageous. The position is on-site in Quezon City with shifting schedules and a salary around Php 100,000.

Qualifications

• Proficient in Mandarin; conversational in English.
• Open to all education levels (HS, undergraduate, bachelor).
• No related experience required, but customer service exp is a plus.
• BPO experience is a big plus.

Responsibilities

• Interact with customers via phone to address transportation, logistics, and delivery inquiries.
• Assist customers with package tracking, shipment updates, and delivery status.
• Process refunds, returns, and order-related requests per company policies.
• Support order placement, modifications, cancellations, and delivery updates.
• Coordinate with internal teams to resolve customer concerns promptly.
• Maintain accurate records of customer interactions and resolutions.

Skills

Mandarin proficiency

English communication

Customer service experience

BPO experience

Education

High school / undergraduate / bachelor

Job description

J-K Netwok Services is seeking a Mandarin Logistics Customer Specialist in Quezon City. The role focuses on resolving transportation, logistics, and delivery inquiries, with emphasis on tracking and timely updates.

Open to HS, undergrad, or bachelor graduates, no prior experience required, though customer service experience is advantageous. The position is on-site in Quezon City with shifting schedules and a salary around Php 100,000.