Mandarin Logistics Support Pro - On-site QC

J-K Netwok Services; Quezon City; On-site; PHP 1,016,000 - 1,216,000; Full time

Benefits offered by this job

Night differential

Group Life Insurance

Free onsite medical care

Monthly performance incentives and (ob

Monthly performance incentives

Sick Leave & Vacation Leave (Converti

Government-Mandated Benefits

13 month pay

HMO

Paid training

Company events

Other benefits will be discussed by公司

Job summary

J-K Netwok Services in Quezon City is looking for a Mandarin Logistics Support Coordinator to handle transportation, logistics, and delivery inquiries at a busy on-site BPO facility.

The role requires Mandarin proficiency and conversational English, with open options for High School graduates and above. Training is provided, and the package includes competitive benefits and a shifting schedule.

Qualifications

• Mandarin fluency required; English conversational level.
• Open to high school graduates, undergraduates, and graduates in any course.

Responsibilities

• Communicate with customers via phone calls to address transportation, logistics, and delivery-related inquiries.
• Assist customers with package tracking, shipment updates, delivery status, and shipping concerns.
• Process customer requests for refunds, returns, and order-related concerns in accordance with company policies.
• Support customers with order placement, modifications, cancellations, and delivery updates to ensure a smooth customer experience.
• Coordinate with internal departments and logistics teams to resolve customer concerns efficiently and provide timely solutions.
• Maintain accurate records of customer interactions and resolutions while delivering exceptional service.

Skills

Mandarin proficiency

Customer service

Communication skills

Interpersonal skills

Education

High School graduate

Undergraduate

Bachelor’s degree

Job description

J-K Netwok Services in Quezon City is looking for a Mandarin Logistics Support Coordinator to handle transportation, logistics, and delivery inquiries at a busy on-site BPO facility.

The role requires Mandarin proficiency and conversational English, with open options for High School graduates and above. Training is provided, and the package includes competitive benefits and a shifting schedule.