Mandarin Logistics Operations Specialist (On-site, QC)

J-K Netwok Services; Quezon City; On-site; PHP 1,016,000 - 1,216,000; Full time

Benefits offered by this job

Night differential

Group life insurance

Free onsite medical care

Monthly performance incentives

Sick leave & vacation leave

13th month pay

HMO

Paid training

Company events

Other benefits discussed

Job summary

J-K Netwok Services in Quezon City is seeking a Mandarin Logistics Operations Coordinator to support our growing logistics and customer experience operations. You will communicate with customers in Mandarin, coordinate transportation and delivery inquiries, and liaise with internal teams to ensure accurate tracking, timely updates, and smooth order fulfillment on-site at our Quezon City facility.

Open to candidates with various educational backgrounds; the role offers night differential and

Qualifications

• Mandarin proficiency required; conversational English acceptable.
• Open to high school, undergraduate, or bachelor’s graduates.
• No related experience required; customer service experience is a plus.

Responsibilities

• Communicate with customers via phone to address logistics inquiries.
• Assist customers with package tracking, shipment updates, and delivery status.
• Process refunds, returns, and order-related requests per policy.
• Support ordering, modifications, cancellations, and delivery updates.
• Coordinate with internal logistics teams to resolve concerns promptly.
• Maintain accurate records of interactions and resolutions.

Skills

Mandarin proficiency

English conversation

Customer service

Interpersonal skills

Communication skills

Education

High school diploma

Undergraduate

Bachelor’s degree

Job description

J-K Netwok Services in Quezon City is seeking a Mandarin Logistics Operations Coordinator to support our growing logistics and customer experience operations. You will communicate with customers in Mandarin, coordinate transportation and delivery inquiries, and liaise with internal teams to ensure accurate tracking, timely updates, and smooth order fulfillment on-site at our Quezon City facility.

Open to candidates with various educational backgrounds; the role offers night differential and