Korean & Mandarin Customer Care Specialist - Onsite

J-K Network Services; Pampanga; On-site; PHP 892,800 - 1,116,000; Full time

Benefits offered by this job

Government mandated benefits (SSS, Pagibig, Philhealth etc.)

Health insurance

Paid training

Transportation service provided

Opportunities for promotion

Company events

Company Christmas gift

Promotion to permanent employee

Job summary

A global outsourcing company seeks a Korean-Mandarin Customer Care Specialist to support clients in Korea and China. The role demands proficiency in both languages and at least 3 years of customer service experience. Responsibilities include assisting customers through calls and emails, conducting outbound calls, and ensuring timely resolution of issues. The position offers a monthly salary of Php 80,000 - Php 100,000 and mandates a shifting schedule. Applicants must be amenable to work onsite in Pampanga.

Qualifications

• Fluent in Korean and Mandarin, both spoken and written.
• At least 3 years of experience in Customer Service or Customer Success.
• Ability to work in a shifting schedule.

Responsibilities

• Act as the main contact for Korean and Mandarin customers.
• Conduct outbound calls to verify customer information.
• Assist customers with concerns via call and email.
• Identify customer issues and provide resolutions.
• Coordinate with internal departments for timely issue resolution.
• Record customer issues and resolutions in the system.
• Build a good relationship with customers.

Skills

Korean language proficiency

Mandarin language proficiency

Customer service experience

Job description

A global outsourcing company seeks a Korean-Mandarin Customer Care Specialist to support clients in Korea and China. The role demands proficiency in both languages and at least 3 years of customer service experience. Responsibilities include assisting customers through calls and emails, conducting outbound calls, and ensuring timely resolution of issues. The position offers a monthly salary of Php 80,000 - Php 100,000 and mandates a shifting schedule. Applicants must be amenable to work onsite in Pampanga.