Bilingual Korean-Mandarin Customer Care Specialist

J-K Network Services; Pampanga; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Performance Bonus

Incentives

Government Mandated Benefits

Health Insurance (HMO)

Job summary

A global outsourcing company is looking for a Korean-Mandarin Customer Care Specialist based in Pampanga. This role involves acting as the primary contact for Korean and Mandarin-speaking customers, addressing queries and concerns, conducting outbound verification calls, and providing resolutions for issues. Ideal candidates should be fluent in both languages and have at least 3 years of customer service experience. The position offers performance bonuses and health benefits.

Qualifications

• Fluent in speaking, reading, and writing in Korean and Mandarin.
• At least 3 years of experience in Customer Service or Customer Success.
• Willingness to work in Pampanga.

Responsibilities

• Act as the main contact for Korean and Mandarin customers.
• Conduct outbound calls to verify customer information.
• Assist with concerns and complaints via calls and emails.
• Identify customer issues and provide appropriate resolutions.
• Coordinate internally to ensure timely issue resolution.

Skills

Korean language proficiency

Mandarin language proficiency

Customer service experience

Job description

A global outsourcing company is looking for a Korean-Mandarin Customer Care Specialist based in Pampanga. This role involves acting as the primary contact for Korean and Mandarin-speaking customers, addressing queries and concerns, conducting outbound verification calls, and providing resolutions for issues. Ideal candidates should be fluent in both languages and have at least 3 years of customer service experience. The position offers performance bonuses and health benefits.