Mandarin Customer Service Coordinator

J-K Netwok Services; Quezon City; On-site; PHP 1,016,000 - 1,216,000; Full time

Benefits offered by this job

Night differential

Group Life Insurance

Free Onsite Medical Care

Monthly performance incentives and isd

Sick Leave & Vacation Leave (cashable)

Government-Mandated Benefits

13 month pay

HMO

Paid training

Company events

Other benefits discussed

Job summary

J-K Netwok Services in Quezon City is hiring a Mandarin Customer Service Coordinator. The on-site role requires Mandarin and conversational English, welcoming HS graduates to Bachelor’s degree holders. No related experience is required, and BPO exposure is a plus.

The position operates on a shifting schedule to support a dynamic contact center. You will handle tracking and delivery updates, process refunds, and coordinate with internal teams to resolve inquiries while maintaining accurate

Qualifications

• Proficient in Mandarin and conversational English.
• Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
• Open to no related experience.
• Having customer service experience is an advantage.

Responsibilities

• Communicate with customers via phone to address transportation, logistics, and delivery inquiries.
• Assist customers with package tracking, shipment updates, delivery status, and shipping concerns.
• Process refunds, returns, and order-related requests per company policy.
• Support customers with order placement, modifications, and cancellations for a smooth experience.
• Coordinate with internal teams to resolve concerns and provide timely solutions.
• Maintain accurate records of interactions and transactions with customers.

Skills

Mandarin

English

Customer service

Education

High School

Undergrad

Bachelor's degree

Job description

Company Profile: The company is a global leader in outsourcing services and customer experience. It uses smart AI tools, powerful data analysis, and a diverse team from around the world to provide seamless customer support, flexible sales solutions, and strategies that help businesses grow their revenue.

Position: Mandarin Customer Service Coordinator

Company Industry: BPO Company

Work Location: Quezon City

Work Schedule: Shifting Schedule

Salary: Php 100, 000

Work Set-up: Work On-site

BENEFITS:

• Night Differential
• Group Life Insurance
• Free Onsite Medical Care
• Monthly performance incentives and allowances
• Sick Leave & Vacation Leave (Convertible to cash)
• Government-Mandated Benefits
• 13 month pay
• HMO
• Paid training
• Company events
• Other benefits will be discussed directly by the company.

REQUIREMENTS OF THE JOB:

• Proficient in Mandarin and conversational-proficient in English
• Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
• Open to no related experience.
• Having customer service experience is an advantage.
• Having BPO experience is a big plus
• Excellent interpersonal, communication, and customer handling skills. RESPONSIBILITIES OF JOB APPLICATION:
• Communicate with customers via phone calls to address transportation, logistics, and delivery-related inquiries.
• Assist customers with package tracking, shipment updates, delivery status, and shipping concerns.
• Process customer requests for refunds, returns, and order-related concerns in accordance with company policies and procedures.
• Support customers with order placement, modifications, cancellations, and delivery updates to ensure a smooth customer experience.
• Coordinate with internal departments and logistics teams to resolve customer concerns efficiently and provide timely solutions.
• Maintain accurate records of customer interactions, transactions, and case resolutions while delivering exceptional customer service.

RECRUITMENT PROCESS: (ONLINE PROCESS)

• Paper screening
• English Assessment
• Initial Interview
• Final Interview
• Job Offer