Mandarin Customer Service Executive

J-K Netwok Services; Quezon City; On-site; PHP 949,000 - 1,283,000; Full time

Benefits offered by this job

Night Differential

Group Life Insurance

Free Onsite Medical Care

Monthly performance incentives and...

Sick Leave & Vacation Leave (Cashable)

Government-Mandated Benefits

13 month pay

HMO

Paid training

Company events

Job summary

J-K Netwok Services in Quezon City is seeking a Mandarin Customer Service Executive to support customers with transportation, logistics, and delivery inquiries. High School graduates, undergraduates, and Bachelor’s graduates are welcome, with no related experience required.

You will join a global BPO environment with on-site work setup and a competitive benefits package, including night differential and incentives.

Qualifications

• Mandarin language proficiency required; English conversational ability is essential.
• Open to High School graduates, undergraduates, and bachelor’s degree holders.
• No prior experience required; customer service experience is a plus.

Responsibilities

• Communicate with customers via phone to address transportation, logistics, and delivery inquiries.
• Assist customers with package tracking, shipment updates, and delivery status questions.
• Process refunds, returns, and order-related requests per company policy.
• Support customers with order placement, modifications, cancellations, and delivery updates.
• Coordinate with internal departments and logistics teams to resolve issues quickly.
• Maintain accurate records of interactions and resolutions while delivering excellent service.

Skills

Mandarin proficiency

English conversational

Customer service

Education

High School diploma

Undergraduate

Bachelor's degree

Job description

Company Profile: The company is a global leader in outsourcing services and customer experience. It uses smart AI tools, powerful data analysis, and a diverse team from around the world to provide seamless customer support, flexible sales solutions, and strategies that help businesses grow their revenue.

Position: Mandarin Customer Service Executive
Company Industry: BPO Company
Work Location: Quezon City
Work Schedule: Shifting Schedule
Salary: Php 100, 000
Work Set-up: Work On-site

BENEFITS:

• Night Differential
• Group Life Insurance
• Free Onsite Medical Care
• Monthly performance incentives and allowances
• Sick Leave & Vacation Leave (Convertible to cash)
• Government-Mandated Benefits
• 13 month pay
• HMO
• Paid training
• Company events
• Other benefits will be discussed directly by the company.

REQUIREMENTS OF THE JOB:

• Proficient in Mandarin and conversational-proficient in English
• Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
• Open to no related experience.
• Having customer service experience is an advantage.
• Having BPO experience is a big plus
• Excellent interpersonal, communication, and customer handling skills. RESPONSIBILITIES OF JOB APPLICATION:
• Communicate with customers via phone calls to address transportation, logistics, and delivery-related inquiries.
• Assist customers with package tracking, shipment updates, delivery status, and shipping concerns.
• Process customer requests for refunds, returns, and order-related concerns in accordance with company policies and procedures.
• Support customers with order placement, modifications, cancellations, and delivery updates to ensure a smooth customer experience.
• Coordinate with internal departments and logistics teams to resolve customer concerns efficiently and provide timely solutions.
• Maintain accurate records of customer interactions, transactions, and case resolutions while delivering exceptional customer service.

RECRUITMENT PROCESS: (ONLINE PROCESS)

• Paper screening
• English Assessment
• Initial Interview
• Final Interview
• Job Offer