Mandarin Import/Export Logistics Specialist

J-K Netwok Services; Quezon City; Vor Ort; PHP 1.016.000 - 1.216.000; Vollzeit

Benefits dieser Stelle

Night differential

Group life insurance

Free onsite medical care

Monthly performance incentives and per

Sick & vacation leave

13th month pay

HMO

Paid training

Company events

Zusammenfassung

J-K Netwok Services in Quezon City is seeking a Mandarin Import/Export Logistics Specialist. The role focuses on handling transportation, tracking shipments, and addressing delivery-related inquiries in a busy BPO environment.

The candidate must be fluent in Mandarin and proficient in English, with open eligibility for HS graduates, undergraduates, or Bachelor’s degree holders. Prior customer service or BPO experience is advantageous, with a shifting, on-site schedule.

Qualifikationen

• Mandarin fluency and conversational English required.
• Open to HS graduates, undergrads, and graduates in any course.
• No related experience required, customer service experience is a plus.
• BPO experience is a big plus, strong interpersonal and customer-handling skills.

Aufgaben

• Communicate with customers by phone to address transport, logistics, and delivery inquiries.
• Assist with package tracking, shipment updates, and delivery status.
• Process refunds, returns, and order-related requests per company policy.
• Support order placement, modifications, cancellations, and delivery updates for a smooth experience.
• Coordinate with internal logistics teams to resolve customer concerns promptly.
• Maintain accurate records of interactions and transactions.

Kenntnisse

Mandarin proficiency

English conversation

Ausbildung

High School diploma or equivalent

Undergraduate degree

Bachelor’s degree

Jobbeschreibung

Company Profile: The company is a global leader in outsourcing services and customer experience. It uses smart AI tools, powerful data analysis, and a diverse team from around the world to provide seamless customer support, flexible sales solutions, and strategies that help businesses grow their revenue.

Position: Mandarin Import/Export Logistics Specialist

Company Industry: BPO Company
Work Location: Quezon City
Work Schedule: Shifting Schedule
Salary: Php 100, 000
Work Set-up: Work On-site

BENEFITS

• Night Differential
• Group Life Insurance
• Free Onsite Medical Care
• Monthly performance incentives and allowances
• Sick Leave & Vacation Leave (Convertible to cash)
• Government-Mandated Benefits
• 13 month pay
• HMO
• Paid training
• Company events
• Other benefits will be discussed directly by the company.

REQUIREMENTS OF THE JOB

• Proficient in Mandarin and conversational-proficient in English
• Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
• Open to no related experience.
• Having customer service experience is an advantage.
• Having BPO experience is a big plus
• Excellent interpersonal, communication, and customer handling skills.

RESPONSIBILITIES OF JOB APPLICATION

• Communicate with customers via phone calls to address transportation, logistics, and delivery-related inquiries.
• Assist customers with package tracking, shipment updates, delivery status, and shipping concerns.
• Process customer requests for refunds, returns, and order-related concerns in accordance with company policies and procedures.
• Support customers with order placement, modifications, cancellations, and delivery updates to ensure a smooth customer experience.
• Coordinate with internal departments and logistics teams to resolve customer concerns efficiently and provide timely solutions.
• Maintain accurate records of customer interactions, transactions, and case resolutions while delivering exceptional customer service.

RECRUITMENT PROCESS: (ONLINE PROCESS)

• Paper screening
• English Assessment
• Initial Interview
• Final Interview
• Job Offer