Mandarin Customer Service Specialist

J-K Netwok Services; Quezon City; On-site; PHP 1,016,000 - 1,216,000; Full time

Benefits offered by this job

Night Differential

Group Life Insurance

Free Onsite Medical Care

Monthly performance incentives and

Sick Leave & Vacation Leave (Cashable)

Government-Mandated Benefits

13 month pay

HMO

Paid training

Company events

Job summary

J-K Netwok Services is seeking a Mandarin Customer Service Specialist in Quezon City, Philippines. On-site position with shifting schedule and a strong focus on resolving logistics and delivery inquiries through phone and chat support.

The role requires Mandarin proficiency and English conversation ability, with open education levels from high school to bachelor’s degree. Training will be provided, with opportunities for growth and performance-based incentives.

Qualifications

• Proficient in Mandarin and conversational English.
• Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
• Having customer service experience is an advantage; BPO experience is a plus.

Responsibilities

• Communicate with customers via phone to address transportation, logistics, and delivery inquiries.
• Assist customers with package tracking, shipment updates, delivery status, and shipping concerns.
• Process refunds, returns, and order-related requests per company policies.
• Support customers with order placement, modifications, and cancellations for a smooth experience.
• Coordinate with internal teams to resolve customer concerns quickly and provide timely solutions.
• Maintain records of customer interactions and resolutions to ensure high-quality service.

Skills

Mandarin language

English conversation

Customer service

Education

High school diploma or equivalent

Undergraduate status

Bachelor's degree

Job description

Company Profile: The company is a global leader in outsourcing services and customer experience. It uses smart AI tools, powerful data analysis, and a diverse team from around the world to provide seamless customer support, flexible sales solutions, and strategies that help businesses grow their revenue.

Position: Mandarin Customer Service Specialist
Company Industry: BPO Company
Work Location: Quezon City
Work Schedule: Shifting Schedule
Salary: Php 100, 000
Work Set-up: Work On-site

BENEFITS:

• Night Differential
• Group Life Insurance
• Free Onsite Medical Care
• Monthly performance incentives and allowances
• Sick Leave & Vacation Leave (Convertible to cash)
• Government-Mandated Benefits
• 13 month pay
• HMO
• Paid training
• Company events
• Other benefits will be discussed directly by the company.

REQUIREMENTS OF THE JOB:

• Proficient in Mandarin and conversational-proficient in English
• Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
• Open to no related experience.
• Having customer service experience is an advantage.
• Having BPO experience is a big plus
• Excellent interpersonal, communication, and customer handling skills. RESPONSIBILITIES OF JOB APPLICATION:
• Communicate with customers via phone calls to address transportation, logistics, and delivery-related inquiries.
• Assist customers with package tracking, shipment updates, delivery status, and shipping concerns.
• Process customer requests for refunds, returns, and order-related concerns in accordance with company policies and procedures.
• Support customers with order placement, modifications, cancellations, and delivery updates to ensure a smooth customer experience.
• Coordinate with internal departments and logistics teams to resolve customer concerns efficiently and provide timely solutions.
• Maintain accurate records of customer interactions, transactions, and case resolutions while delivering exceptional customer service.

RECRUITMENT PROCESS: (ONLINE PROCESS)

• Paper screening
• English Assessment
• Initial Interview
• Final Interview
• Job Offer