Mandarin Customer Support Agent

J-K Netwok Services; Philippines; Sur place; PHP 812 000 - 973 000; Plein temps

Avantages offerts par ce poste

HMO: Php 150,000 maximum benefit limit

Php 10,000 medicine reimbursement

13th-month pay

Government-mandated benefits

Vacation Leave, Sick Leave, and Annual

Résumé du poste

J-K Netwok Services in Cebu City is seeking a Mandarin Customer Support Agent to support logistics operations. The role requires Mandarin and English proficiency and hands-on experience in billing, data analysis, and AP processes.

You will monitor client transactions, assist with invoices, prepare weekly reports, and coordinate with clients and internal teams. On-site work with shifting schedules, offering benefits including HMO, 13th month pay, and leave benefits.

Qualifications

• Mandatory proficiency in Mandarin and English.
• Experience in logistics, financial analysis, billing, cost allocation, data analysis or Accounts Payable (AP).
• Excellent written and verbal communication; ability to coordinate with clients, carriers, and internal teams.
• Proficient in Excel, including VLOOKUP, PivotTables, macros, formulas, and reporting tools.

Responsabilités

• Monitor client transactions and process invoices, resolve cost allocation issues, and support payment settlements on time.
• Prepare weekly reports on production performance and customer service tickets, identifying issues and potential risks.
• Coordinate with clients and internal teams to investigate and resolve invoice, billing, system, and other customer concerns.
• Attend client meetings, provide updates on deliverables, and respond to daily client inquiries and requests.
• Review reports, suggest process improvements, and support monthly business reviews and other tasks.

Connaissances

Mandarin language proficiency

English language proficiency

Analytical skills

Communication skills

Outils

Microsoft Excel

Description du poste

COMPANY PROFILE: A multinational logistics and freight technology company with over 30 years of industry experience, specializing in freight invoice auditing and payment processing. The company is committed to providing reliable, efficient, and high-quality solutions to help its business partners and clients manage transportation expenses and streamline their logistics operations. They are currently seeking a Mandarin-bilingual professional to join their growing team and support their business operations.

Position: Mandarin Customer Support Agent
Industry: Biggest Logistics Firm
Location: Cebu City
Schedule: Shifting Schedule | (Monday to Friday)
Salary: Php 80,000
Work Set-up: Work On-site

BENEFITS:

• HMO: Php 150,000 maximum benefit limit with 2 free dependents
• Php 10,000 medicine reimbursement
• 13th-month pay
• Government-mandated benefits
• Vacation Leave, Sick Leave, and Anniversary Leave

REQUIREMENTS OF THE JOB:

• Open to Filipino and Filipinos who are proficient in Mandarin and English.
• Having at least 3 years of experience in logistics, financial analysis, billing, cost allocation, data analysis, or Accounts Payable (AP); ERP/MRP experience is an advantage.
• Excellent written and verbal communication skills, with the ability to coordinate effectively with clients, carriers, and internal stakeholders.
• Proficient in Microsoft Excel, including VLOOKUP, PivotTables, macros, formulas, and reporting tools.
• Having strong analytical, problem-solving, and organizational skills, with the ability to manage multiple tasks, work under pressure, and meet deadlines.
• Professional, proactive, and dependable, with strong interpersonal skills and the ability to collaborate with different levels of the organization.

RESPONSIBILITIES OF JOB APPLICATION:

• Monitor client transactions and process invoices, review results, resolve cost allocation issues, and support payment settlements on time.
• Prepare weekly reports on production performance and customer service tickets, identifying issues and reporting potential risks.
• Coordinate with clients and internal teams to investigate and resolve invoice, billing, system, and other customer concerns.
• Attend client meetings, provide updates on deliverables, and respond to daily client inquiries and requests.
• Review reports, recommend process improvements, and support monthly business reviews and other assigned tasks.

RECRUITMENT PROCESS:

• Paper Screening
• HR Initial Interview
• Supervisor Interview
• Manager Interview and Mandarin Interview
• Background Check & Pre-Employment Medical Exam
• Job Offer