Mandarin Customer Support Specialist

J-K Netwok Services; Philippines; On-site; PHP 812,000 - 973,000; Full time

Benefits offered by this job

HMO: Php 150,000 maximum benefit limit

Php 10,000 medicine reimbursement

13th-month pay

Government-mandated benefits

Vacation Leave, Sick Leave, and Anniv.

Job summary

J-K Netwok Services in Cebu City is seeking a Mandarin Customer Support Specialist to join our logistics and freight technology team. You will interface with clients, review invoices, and support billing and cost allocation processes in a fast-paced environment.

Requirements include proficiency in Mandarin and English, at least 3 years in logistics or AP, strong Excel skills, and the ability to coordinate with carriers and internal teams.

Qualifications

• Proficient in Mandarin and English with the ability to coordinate with clients, carriers and internal stakeholders.
• At least 3 years of experience in logistics, financial analysis, billing, cost allocation, data analysis, or Accounts Payable; ERP/MRP experience is an advantage.
• Excellent written and verbal communication skills; strong interpersonal abilities.
• Proficient in Microsoft Excel, including VLOOKUP, PivotTables, macros, formulas, and reporting tools.
• Strong analytical, problem-solving and organizational skills; ability to manage multiple tasks and meet deadlines.

Responsibilities

• Monitor client transactions and process invoices; review results and resolve cost allocation issues.
• Prepare weekly reports on production performance and customer service tickets, identifying issues and risks.
• Coordinate with clients and internal teams to investigate and resolve invoice, billing, system and other concerns.
• Attend client meetings, provide updates on deliverables and respond to daily inquiries.
• Review reports and support monthly business reviews and other tasks.

Skills

Mandarin language

English language

Client coordination

Microsoft Excel

Analytical skills

Time management

Tools

ERP/MRP experience

Job description

COMPANY PROFILE: A multinational logistics and freight technology company with over 30 years of industry experience, specializing in freight invoice auditing and payment processing. The company is committed to providing reliable, efficient, and high-quality solutions to help its business partners and clients manage transportation expenses and streamline their logistics operations. They are currently seeking a Mandarin-bilingual professional to join their growing team and support their business operations.

Position: Mandarin Customer Support Specialist
Industry: Biggest Logistics Firm
Location: Cebu City
Schedule: Shifting Schedule | (Monday to Friday)
Salary: Php 80,000
Work Set-up: Work On-site

BENEFITS:

• HMO: Php 150,000 maximum benefit limit with 2 free dependents
• Php 10,000 medicine reimbursement
• 13th-month pay
• Government-mandated benefits
• Vacation Leave, Sick Leave, and Anniversary Leave

REQUIREMENTS OF THE JOB:

• Open to Filipino and Filipinos who are proficient in Mandarin and English.
• Having at least 3 years of experience in logistics, financial analysis, billing, cost allocation, data analysis, or Accounts Payable (AP); ERP/MRP experience is an advantage.
• Excellent written and verbal communication skills, with the ability to coordinate effectively with clients, carriers, and internal stakeholders.
• Proficient in Microsoft Excel, including VLOOKUP, PivotTables, macros, formulas, and reporting tools.
• Having strong analytical, problem-solving, and organizational skills, with the ability to manage multiple tasks, work under pressure, and meet deadlines.
• Professional, proactive, and dependable, with strong interpersonal skills and the ability to collaborate with different levels of the organization.

RESPONSIBILITIES OF JOB APPLICATION:

• Monitor client transactions and process invoices, review results, resolve cost allocation issues, and support payment settlements on time.
• Prepare weekly reports on production performance and customer service tickets, identifying issues and reporting potential risks.
• Coordinate with clients and internal teams to investigate and resolve invoice, billing, system, and other customer concerns.
• Attend client meetings, provide updates on deliverables, and respond to daily client inquiries and requests.
• Review reports, recommend process improvements, and support monthly business reviews and other assigned tasks.

RECRUITMENT PROCESS:

• Paper Screening
• HR Initial Interview
• Supervisor Interview
• Manager Interview and Mandarin Interview
• Background Check & Pre-Employment Medical Exam
• Job Offer