Mandarin Operations Support Associate

J-K Netwok Services; Philippines; On-site; PHP 812,000 - 973,000; Full time

Benefits offered by this job

HMO: Php 150,000 max with 2 dependents

Php 10,000 medicine reimbursement

13th-month pay

Government-mandated benefits

Vacation Leave, Sick Leave, and Annn**

Job summary

J-K Netwok Services is seeking a Mandarin Operations Support Associate in Cebu City on a full-time, on-site basis. The role supports client transactions, invoicing, and cost allocation with strong Excel and Mandarin-English communication skills.

Experience in logistics and AP is preferred, with shifting schedule and competitive benefits. The position emphasizes collaboration with clients and internal teams to resolve issues and drive process improvements, while ensuring timely payment

Qualifications

• At least 3 years of experience in logistics, financial analysis, billing, cost allocation, data analysis, or accounts payable.

Responsibilities

• Supervise client transactions and process invoices, review results, resolve cost allocation issues, and support payment settlements on time.
• Organize weekly reports on production performance and customer service tickets, identifying issues and reporting potential risks.
• Coordinate with clients and internal teams to investigate and resolve invoice, billing, system, and other customer concerns.
• Attend client meetings, provide updates on deliverables, and respond to daily client inquiries and requests.
• Recommend process improvements, review reports and support monthly business reviews and other assigned tasks.

Skills

Mandarin proficiency

Microsoft Excel

Data analysis

Communication skills

Tools

ERP/MRP experience

Reporting tools

Job description

COMPANY PROFILE: A multinational logistics and freight technology company with over 30 years of industry experience, specializing in freight invoice auditing and payment processing. The company is committed to providing reliable, efficient, and high-quality solutions to help its business partners and clients manage transportation expenses and streamline their logistics operations. They are currently seeking a Mandarin-bilingual professional to join their growing team and support their business operations.

Position: Mandarin Operations Support Associate
Industry: Biggest Logistics Firm
Location: Cebu City
Schedule: Shifting Schedule | (Monday to Friday)
Salary: Php 80,000
Work Set-up: Work On-site

BENEFITS:

• HMO: Php 150,000 maximum benefit limit with 2 free dependents
• Php 10,000 medicine reimbursement
• 13th-month pay
• Government-mandated benefits
• Vacation Leave, Sick Leave, and Anniversary Leave

REQUIREMENTS OF THE JOB:

• Open to Filipino and Filipinos who are proficient in Mandarin and English.
• Having at least 3 years of experience in logistics, financial analysis, billing, cost allocation, data analysis, or Accounts Payable (AP); ERP/MRP experience is an advantage
• Excellent written and verbal communication skills, with the ability to coordinate effectively with clients, carriers, and internal stakeholders.
• Proficient in Microsoft Excel, including VLOOKUP, PivotTables, macros, formulas, and reporting tools.
• With strong analytical, problem-solving, and organizational skills, with the ability to manage multiple tasks, work under pressure, and meet deadlines.
• Having strong interpersonal skills and the ability to collaborate with different levels of the organization.
• Professional, proactive, and dependable.

RESPONSIBILITIES OF JOB APPLICATION:

• Supervise client transactions and process invoices, review results, resolve cost allocation issues, and support payment settlements on time.
• Organize weekly reports on production performance and customer service tickets, identifying issues and reporting potential risks.
• Coordinate with clients and internal teams to investigate and resolve invoice, billing, system, and other customer concerns.
• Attend client meetings, provide updates on deliverables, and respond to daily client inquiries and requests.
• Recommend process improvements, review reports and support monthly business reviews and other assigned tasks.

RECRUITMENT PROCESS:

• Paper Screening
• HR Initial Interview
• Supervisor Interview
• Manager Interview and Mandarin Interview
• Background Check & Pre-Employment Medical Exam
• Job Offer