Mandarin Customer Support Operations Analyst

J-K Netwok Services; Philippines; On-site; PHP 812,000 - 973,000; Full time

Benefits offered by this job

HMO coverage

Medicine reimbursement

13th month pay

Leaves & benefits

Job summary

J-K Netwok Services in Cebu City seeks a Mandarin Customer Support Operations Analyst to support logistics and billing operations. The role requires Mandarin and English fluency, 3+ years in logistics or AP, and strong Excel skills. On-site with shifting schedule, salary PHP 80,000 monthly.

You will coordinate with clients and internal teams, prepare reports, and help resolve invoice and cost allocation issues while maintaining high service levels.

Qualifications

• Proficient in Mandarin and English.
• At least 3 years in logistics, financial analysis, billing, cost allocation, data analysis, or Accounts Payable.
• Excellent written and verbal communication.
• Excel: VLOOKUP, PivotTables, macros, formulas, and reporting tools.
• Strong analytical, problem-solving, and organizational skills.
• Professional, proactive, and dependable; able to collaborate across levels.

Responsibilities

• Manage client transactions and process invoices; review results and support payment settlements on time.
• Prepare weekly reports on production performance and customer service tickets; identify issues and risks.
• Coordinate with clients and internal teams to investigate invoice, billing, system, and other concerns.
• Monitor reports; recommend process improvements and support monthly business reviews and other tasks.

Skills

Mandarin & English proficiency

Communication skills

Excel

Data analysis

Multitasking under pressure

Tools

ERP/MRP

Job description

COMPANY PROFILE: A multinational logistics and freight technology company with over 30 years of industry experience, specializing in freight invoice auditing and payment processing. The company is committed to providing reliable, efficient, and high-quality solutions to help its business partners and clients manage transportation expenses and streamline their logistics operations. They are currently seeking a Mandarin-bilingual professional to join their growing team and support their business operations.

Position: Mandarin Customer Support Operations Analyst
Industry: Biggest Logistics Firm
Location: Cebu City
Schedule: Shifting Schedule | (Monday to Friday)
Salary: Php 80,000
Work Set-up: Work On-site

BENEFITS:

• HMO: Php 150,000 maximum benefit limit with 2 free dependents
• Php 10,000 medicine reimbursement
• 13th-month pay
• Government-mandated benefits
• Vacation Leave, Sick Leave, and Anniversary Leave

REQUIREMENTS OF THE JOB:

• Open to Filipino and Filipinos who are proficient in speaking Mandarin and English.
• With at least 3 years of experience in logistics, financial analysis, billing, cost allocation, data analysis, or Accounts Payable (AP); ERP/MRP experience is an advantage.
• Excellent written and verbal communication skills, with the ability to coordinate effectively with clients, carriers, and internal stakeholders.
• Proficient in Microsoft Excel, including VLOOKUP, PivotTables, macros, formulas, and reporting tools.
• Possessed strong analytical, problem-solving, and organizational skills, with the ability to manage multiple tasks, work under pressure, and meet deadlines.
• Professional, proactive, and dependable, with strong interpersonal skills and the ability to collaborate with different levels of the organization.

RESPONSIBILITIES OF JOB APPLICATION:

• Manage client transactions and process invoices, review results, resolve cost allocation issues, and support payment settlements on time.
• Prepare weekly reports on production performance and customer service tickets, identifying issues and reporting potential risks.
• Coordinate with clients and internal teams to investigate and resolve invoice, billing, system, and other customer concerns.
• Monitor and review reports, recommend process improvements, and support monthly business reviews and other assigned tasks.

RECRUITMENT PROCESS:

• Paper Screening
• HR Initial Interview
• Supervisor Interview
• Manager Interview and Mandarin Interview
• Background Check & Pre-Employment Medical Exam
• Job Offer