Mandarin Customer Operations Specialist

J-K Netwok Services; Philippines; On-site; PHP 759,000 - 1,027,000; Full time

Benefits offered by this job

HMO

Medicine reimbursement

13th-month pay

Government benefits

Leave entitlements

Job summary

J-K Netwok Services in Cebu City is seeking a Mandarin Customer Operations Specialist to support logistics and billing operations. The role requires fluency in Mandarin and English, sharp analytical ability, and strong coordination with clients, carriers, and internal teams.

You will monitor transactions, process invoices, prepare weekly reports on production and service tickets, and assist with payment settlements.

Qualifications

• Proficient in Mandarin and English; Filipino citizens welcome.
• At least 3 years experience in logistics, financial analysis, billing, cost allocation, data analysis or Accounts Payable.
• Excellent written and verbal communication; coordinate with clients, carriers and internal stakeholders.
• Proficient in Excel (VLOOKUP, PivotTables, macros, formulas, reporting).
• Strong analytical, problem-solving and organizational skills; able to manage multiple tasks under pressure.

Responsibilities

• Monitor client transactions and process invoices; review results and support settlements on time.
• Prepare weekly reports on production performance and customer service tickets; identify issues.
• Coordinate with clients and internal teams to resolve invoice, billing, system and other customer concerns.
• Attend client meetings; provide updates on deliverables and respond to inquiries.
• Review reports; recommend process improvements and support monthly business reviews.

Skills

Mandarin language proficiency

English language proficiency

Client coordination

Tools

Microsoft Excel

Job description

COMPANY PROFILE: A multinational logistics and freight technology company with over 30 years of industry experience, specializing in freight invoice auditing and payment processing. The company is committed to providing reliable, efficient, and high-quality solutions to help its business partners and clients manage transportation expenses and streamline their logistics operations. They are currently seeking a Mandarin-bilingual professional to join their growing team and support their business operations.

Position: Mandarin Customer Operations Specialist
Industry: Biggest Logistics Firm
Location: Cebu City
Schedule: Shifting Schedule | (Monday to Friday)
Salary: Php 80,000
Work Set-up: Work On-site

BENEFITS:

• HMO: Php 150,000 maximum benefit limit with 2 free dependents
• Php 10,000 medicine reimbursement
• 13th-month pay
• Government-mandated benefits
• Vacation Leave, Sick Leave, and Anniversary Leave

REQUIREMENTS OF THE JOB:

• Open to Filipino and Filipinos who are proficient in Mandarin and English.
• Having at least 3 years of experience in logistics, financial analysis, billing, cost allocation, data analysis, or Accounts Payable (AP); ERP/MRP experience is an advantage.
• Excellent written and verbal communication skills, with the ability to coordinate effectively with clients, carriers, and internal stakeholders.
• Proficient in Microsoft Excel, including VLOOKUP, PivotTables, macros, formulas, and reporting tools.
• Having strong analytical, problem-solving, and organizational skills, with the ability to manage multiple tasks, work under pressure, and meet deadlines.
• Professional, proactive, and dependable, with strong interpersonal skills and the ability to collaborate with different levels of the organization.

RESPONSIBILITIES OF JOB APPLICATION:

• Monitor client transactions and process invoices, review results, resolve cost allocation issues, and support payment settlements on time.
• Prepare weekly reports on production performance and customer service tickets, identifying issues and reporting potential risks.
• Coordinate with clients and internal teams to investigate and resolve invoice, billing, system, and other customer concerns.
• Attend client meetings, provide updates on deliverables, and respond to daily client inquiries and requests.
• Review reports, recommend process improvements, and support monthly business reviews and other assigned tasks.

RECRUITMENT PROCESS:

• Paper Screening
• HR Initial Interview
• Supervisor Interview
• Manager Interview and Mandarin Interview
• Background Check & Pre-Employment Medical Exam
• Job Offer