Mandaluyong - Customer Service Associate

Sitel Corp.; Manila; On-site; PHP 201,000 - 290,000; Full time

Job summary

Foundever is seeking a Customer Service Associate in Mandaluyong, Manila, Philippines. The role involves assisting customers via phone, online chat, or email and delivering personalized, memorable experiences as the voice of the brand.

You will handle questions and concerns, support products or services, and contribute to a positive customer journey with a Be Bold, collaborative attitude.

Qualifications

• Experience in handling customer inquiries via phone, chat, or email.
• Willingness to engage with customers to resolve issues and provide product/service guidance.
• Strong interpersonal and communication skills with a customer-first mindset.

Responsibilities

• WOW Customers over the phone, online chat, or email.
• Enthusiasm and a Be BOLD attitude with great customer service skills.
• A WORK Together approach with open communication, excellence in service, integrity, and accountability.
• Build TRUST by working as a team member, as well as independently, with minimal supervision.
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfie(d).

Skills

Call Center experience

Job description

Mandaluyong - Customer Service Associate

Manila, Philippines, PH

Mandaluyong - Customer Service Associate

Customer Service

About Us

Job Summary

Foundever is looking for passionate customer service associates who can live and breathe our core values.

We’ll also need you to know your way around a computer and be comfortable supporting customers through phone, online chat, or email.

Customers will rely on you to answer their questions, address their concerns, and help them with a particular product or service.

What does that mean for you? You’ll be the voice of the brand and it’s up to you to develop personalized and memorable experiences between our clients and their customers.

Primary Job Responsibilities

WOW Customers over the phone, online chat, or email

Enthusiasm and a Be BOLD attitude with great customer service skills

A WORK Together approach with open communication, excellence in service, integrity, and accountability

Build TRUST by working as a team member, as well as independently, with minimal supervision

Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfie

Experience Target

• Call Center experience a plus

Watch this video to get a sneak peak of the job in action