Makati - Customer Service Associate

Foundever; Makati; On-site; PHP 223,200 - 334,800; Full time

Job summary

Foundever in Makati is seeking passionate customer service associates to deliver exceptional support through phone, online chat, and email. You will build trust and develop memorable experiences for our clients' customers.

The ideal candidates should have strong customer service skills and a Be BOLD attitude, working effectively as team members and independently to ensure customer satisfaction.

Qualifications

• Strong customer service orientation and ability to WOW customers.
• Open communication and a teamwork mindset are essential.
• Ability to work independently with minimal supervision.

Responsibilities

• Provide support through phone, online chat, or email.
• Develop personalized and memorable customer experiences.
• Take responsibility for customer satisfaction.

Skills

Customer service orientation

Communication skills

Teamwork

Job description

Job Summary

Foundever is looking for passionate customer service associates who can live and breathe our core values.

About Us

Glorietta G1, Makati City

We’ll also need you to know your way around a computer and be comfortable supporting customers through phone, online chat, or email. Customers will rely on you to answer their questions, address their concerns, and help them with a particular product or service. What does that mean for you? You’ll be the voice of the brand and it’s up to you to develop personalized and memorable experiences between our clients and their customers.

Primary Job Responsibilities

• WOW Customers over the phone, online chat, or email
• Enthusiasm and a Be BOLD attitude with great customer service skills
• A WORK Together approach with open communication, excellence in service, integrity, and accountability
• Build TRUST by working as a team member, as well as independently, with minimal supervision
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfie

Experience Target

• Call Center experience a plus