Alabang - Customer Service Associate

Sitel Corp.; Muntinlupa; On-site; PHP 223,200 - 334,800; Full time

Job summary

Sitel Corp. is looking for passionate customer service associates in the Philippines. You will WOW customers over the phone, online chat, or email while ensuring exceptional customer satisfaction. Ideal candidates should have a strong customer service orientation, be enthusiastic, and demonstrate excellent communication skills. Experience in a call center is a plus. Join Sitel to help create memorable customer experiences and represent the brand effectively.

Qualifications

• Strong customer service orientation essential.
• Ability to support customers via phone, online chat, and email.

Responsibilities

• WOW Customers over the phone, online chat, or email.
• Build TRUST by working as a team member and independently.
• Ensure customer satisfaction and address concerns.

Job description

Job Summary

Foundever is looking for passionate customer service associates who can live and breathe our core values.

We’ll also need you to know your way around a computer and be comfortable supporting customers through phone, online chat, or email.

Customers will rely on you to answer their questions, address their concerns, and help them with a particular product or service.

What does that mean for you? You’ll be the voice of the brand and it’s up to you to develop personalized and memorable experiences between our clients and their customers.

Primary Job Responsibilities

WOW Customers over the phone, online chat, or email

Enthusiasm and a Be BOLD attitude with great customer service skills

A WORK Together approach with open communication, excellence in service, integrity, and accountability

Build TRUST by working as a team member, as well as independently, with minimal supervision

Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfie

Experience Target

• Call Center experience a plus