Mandaluyong - Customer Service Associate

Foundever; Manila; On-site; PHP 180,000 - 300,000; Full time

Job summary

A global customer service company is seeking passionate customer service associates to deliver exceptional support through phone, online chat, and email. You will help customers navigate their inquiries, ensuring their satisfaction while embodying the company's core values. Ideal candidates should possess strong communication skills and a collaborative spirit, with experience in a call center seen as advantageous. This is a great opportunity to create memorable experiences for clients and their customers.

Qualifications

• The ability to WOW customers by providing excellent service over the phone, online chat, or email.
• Enthusiastic approach to customer interactions and problem-solving.
• Experience in call center environments is beneficial.

Responsibilities

• Provide memorable experiences for customers across various communication channels.
• Ensure customer satisfaction through responsible service.
• Work collaboratively and also independently with minimal supervision.
• Build trust by working both collaboratively and independently.
• Ensure customers are satisfied by providing accurate information.

Skills

Customer service orientation

Strong communication skills

Team collaboration

Chat support

Communication

Job description

Overview

Wordwide Corporate Center, Mandaluyong City

Job Summary

Foundever is looking for passionate customer service associates who can live and breathe our core values. We’ll also need you to know your way around a computer and be comfortable supporting customers through phone, online chat, or email. Customers will rely on you to answer their questions, address their concerns, and help them with a particular product or service. What does that mean for you? You’ll be the voice of the brand and it’s up to you to develop personalized and memorable experiences between our clients and their customers.

Primary Job Responsibilities

• WOW Customers over the phone, online chat, or email
• Enthusiasm and a Be BOLD attitude with great customer service skills
• A WORK Together approach with open communication, excellence in service, integrity, and accountability
• Build TRUST by working as a team member, as well as independently, with minimal supervision
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

Experience Target

• Call Center experience a plus