Cebu - Customer Service Associate

Sitel Corp.; Cebu City; On-site; PHP 268,000 - 357,000; Full time

Job summary

Foundever in Cebu City, Philippines is seeking passionate customer service associates to live our core values. You should be comfortable helping customers via phone, online chat, or email, and be capable of navigating a computer to resolve inquiries.

As the voice of the brand, you will answer questions, address concerns, and deliver personalized, memorable experiences for clients and their customers. Join a team that values teamwork, integrity, and accountability.

Qualifications

• Experience in customer service or call center preferred.
• Comfort with phone, chat, or email support.

Responsibilities

• WOW Customers over the phone, online chat, or email
• Enthusiasm and a Be BOLD attitude with great customer service skills
• A WORK Together approach with open communication, excellence in service, integrity, and accountability
• Build TRUST by working as a team member, as well as independently, with minimal supervision
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfie

Job description

Foundever is looking for passionate customer service associates who can live and breathe our core values.

We’ll also need you to know your way around a computer and be comfortable supporting customers through phone, online chat, or email.

Customers will rely on you to answer their questions, address their concerns, and help them with a particular product or service.

What does that mean for you? You’ll be the voice of the brand and it’s up to you to develop personalized and memorable experiences between our clients and their customers.

Primary Job Responsibilities

WOW Customers over the phone, online chat, or email

Enthusiasm and a Be BOLD attitude with great customer service skills

A WORK Together approach with open communication, excellence in service, integrity, and accountability

Build TRUST by working as a team member, as well as independently, with minimal supervision

Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfie

Experience Target

• Call Center experience a plus

Watch this video to get a sneak peak of the job in action