NCR - Customer Service Associate

Foundever; Manila; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading customer service provider in Metro Manila is seeking passionate customer service associates. You'll engage with customers over the phone, chat, and email, embodying the brand's values. The role emphasizes enthusiasm, teamwork, and accountability, ensuring customers have memorable experiences. Experience in a call center is a plus, and candidates must have strong customer service skills and the ability to work independently.

Qualifications

• Strong customer service orientation.
• Ability to work independently with minimal supervision.
• Experience in a call center is a plus.

Responsibilities

• WOW Customers over the phone, online chat, or email.
• Demonstrate a Be BOLD attitude with excellent service.
• Work as a team member, communicating openly.
• Build TRUST by being accountable to customers.
• Ensure customer satisfaction by taking responsibility.

Skills

Customer service skills

Communication skills

Teamwork

Problem-solving

Job description

About Us

Welcome to Foundever Manila! Foundever has four sites in Metro Manila, with its headquarters spread across two buildings in OJV and Technopoint. Located in 1 Doña Julia Vargas, Pasig City.

Just a few minutes away is our Foundever Eton Cyberpod - which holds the highest number of associates - approximately 5,000. Completes the Metro Manila sites is Foundever Pioneer located in Mandaluyong City.

Job Summary

Foundever is looking for passionate customer service associates who can live and breathe our core values.

We’ll also need you to know your way around a computer and be comfortable supporting customers through phone, online chat, or email.

Customers will rely on you to answer their questions, address their concerns, and help them with a particular product or service.

What does that mean for you? You’ll be the voice of the brand and it’s up to you to develop personalized and memorable experiences between our clients and their customers.

Primary Job Responsibilities

• WOW Customers over the phone, online chat, or email
• Enthusiasm and a Be BOLD attitude with great customer service skills
• A WORK Together approach with open communication, excellence in service, integrity, and accountability
• Build TRUST by working as a team member, as well as independently, with minimal supervision
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfie

Experience Target

• Call Center experience a plus