Mandaluyong - Customer Service Associate

Foundever; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading customer service provider is seeking passionate Customer Service Associates in Manila. You will WOW customers through phone, online chat, or email, ensuring their satisfaction and providing personalized experiences. Ideal candidates will have strong customer service skills, a team-oriented mindset, and the ability to work independently. Join us for an exciting opportunity to represent our brand and connect with clients meaningfully.

Qualifications

• Strong customer service orientation and ability to ensure customer satisfaction.
• Ability to communicate effectively in various platforms, including phone, chat, and email.
• Ability to work independently and as part of a team.

Responsibilities

• WOW customers through effective communication channels.
• Build rapport and trust with customers.
• Demonstrate enthusiasm and a positive attitude in customer interactions.

Skills

Customer service skills

Communication

Teamwork

Job description

Mandaluyong - Customer Service Associate

Manila, Philippines, PH

Customer Service

Job Summary

Foundever is looking for passionate customer service associates who can live and breathe our core values.

We’ll also need you to know your way around a computer and be comfortable supporting customers through phone, online chat, or email.

Customers will rely on you to answer their questions, address their concerns, and help them with a particular product or service.

What does that mean for you? You’ll be the voice of the brand and it’s up to you to develop personalized and memorable experiences between our clients and their customers.

Primary Job Responsibilities

• WOW Customers over the phone, online chat, or email
• Enthusiasm and a Be BOLD attitude with great customer service skills
• A WORK Together approach with open communication, excellence in service, integrity, and accountability
• Build TRUST by working as a team member, as well as independently, with minimal supervision
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfie

Experience Target

• Call Center experience a plus