Baguio - Customer Service Associate

Sitel Corp.; Baguio; On-site; PHP 240,000 - 360,000; Full time

Job summary

A leading global customer experience provider in Baguio is seeking passionate customer service associates to deliver exceptional experiences across various communication channels. Candidates should possess strong customer service skills and be comfortable interacting with clients via phone, chat, or email. This position emphasizes teamwork, enthusiasm, and integrity, ensuring customer satisfaction at all times. Join us to be the voice of the brand in a dynamic role that supports diverse clients.

Qualifications

• Passionate about delivering great customer service.
• Comfortable with phone, online chat, or email support.
• Ability to develop personalized experiences.

Responsibilities

• WOW Customers over the phone, online chat, or email.
• Work with enthusiasm and a Be BOLD attitude.
• Build trust as a team member, independently with minimal supervision.
• Build TRUST by working as a team member, as well as independently, with minimal supervision.
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

Skills

Customer service skills

Problem-solving

Communication skills

Job description

Foundever Baguio is part of the North Luzon Township and is the very first contact center located in the Region!

We are a people-driven, diverse company who does one thing really well – we deliver millions of great experiences every day for some of the world’s best-known brands. As a leading global provider of customer experience management, we depend on our one of a kind associates to help customers all over the world. That’s where you come in.

Job Summary

Foundever is looking for passionate customer service associates who can live and breathe our core values.

We’ll also need you to know your way around a computer and be comfortable supporting customers through phone, online chat, or email.

Customers will rely on you to answer their questions, address their concerns, and help them with a particular product or service.

What does that mean for you? You’ll be the voice of the brand and it’s up to you to develop personalized and memorable experiences between our clients and their customers.

Primary Job Responsibilities

WOW Customers over the phone, online chat, or email

Enthusiasm and a Be BOLD attitude with great customer service skills

A WORK Together approach with open communication, excellence in service, integrity, and accountability

Build TRUST by working as a team member, as well as independently, with minimal supervision

Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

Experience Target

• Call Center experience a plus

Watch this video to get a sneak peak of the job in action