Makati - Customer Service Associate

Sitel Corp.; Philippines; On-site; PHP 167,000 - 279,000; Full time

Job summary

Foundever is looking for passionate customer service associates who can live and breathe our core values. You’ll be the voice of the brand, supporting customers through phone, online chat, or email, and delivering personalized, memorable experiences for our clients.

In this role, you’ll answer questions, address concerns, and ensure customers are satisfied while collaborating with teammates to uphold service excellence and integrity.

Responsibilities

• WOW Customers over the phone, online chat, or email
• Enthusiasm and a Be BOLD attitude with great customer service skills
• A WORK Together approach with open communication, excellence in service, integrity, and accountability
• Build TRUST by working as a team member, as well as independently, with minimal supervision
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfie

Job description

Foundever is looking for passionate customer service associates who can live and breathe our core values.

We’ll also need you to know your way around a computer and be comfortable supporting customers through phone, online chat, or email.

Customers will rely on you to answer their questions, address their concerns, and help them with a particular product or service.

What does that mean for you? You’ll be the voice of the brand and it’s up to you to develop personalized and memorable experiences between our clients and their customers.

Primary Job Responsibilities

WOW Customers over the phone, online chat, or email

Enthusiasm and a Be BOLD attitude with great customer service skills

A WORK Together approach with open communication, excellence in service, integrity, and accountability

Build TRUST by working as a team member, as well as independently, with minimal supervision

Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfie

Experience Target

• Call Center experience a plus

Watch this video to get a sneak peak of the job in action