Customer Service Associate

Metacom Solutions BPO; Quezon City; On-site; PHP 201,000 - 279,000; Full time

Benefits offered by this job

Competitive salary

Incentives

Paid training

Health benefits

Career advancement

Supportive environment

Job summary

Metacom Solutions BPO is seeking passionate customer service associates to live our core values and deliver memorable experiences for clients' customers. You will assist via phone, chat, or email and act as the voice of the brand.

Join a team that rewards enthusiasm, teamwork, and a strong service orientation with paid training, growth opportunities, and a friendly, supportive environment in Quezon City. High school diploma accepted; college is a plus.

Qualifications

• High school diploma or equivalent; college-level education is a plus.
• Strong verbal and written communication skills.
• Excellent problem-solving and multitasking abilities.
• Customer service experience is preferred but not required—training will be provided.
• Ability to remain calm and professional in challenging situations.
• Willingness to work flexible hours, including nights, weekends, and holidays if needed.

Responsibilities

• WOW Customers over the phone, online chat, or email.
• Demonstrate enthusiasm and a bold attitude with great customer service skills.
• Work collaboratively with open communication and integrity.
• Build trust by working as a team member and independently with minimal supervision.
• Ensure customers are satisfied through strong service orientation.

Skills

Customer service mindset

Communication

Multitasking

Calm under pressure

Flexible hours

Education

High school diploma

Job description

Job Description

We are looking for passionate customer service associates who can live and breathe our core values.

We’ll also need you to know your way around a computer and be comfortable supporting customers through phone, online chat, or email.

Customers will rely on you to answer their questions, address their concerns, and help them with a particular product or service.

What does that mean for you? You’ll be the voice of the brand and it’s up to you to develop personalized and memorable experiences between our clients and their customers.

Key Responsibilities:

• WOW Customers over the phone, online chat, or email
• Enthusiasm and a Be BOLD attitude with great customer service skills
• A WORK Together approach with open communication, excellence in service, integrity, and accountability
• Build TRUST by working as a team member, as well as independently, with minimal supervision
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

Job Qualifications

• High school diploma or equivalent; college-level education is a plus.
• Strong verbal and written communication skills.
• Excellent problem-solving and multitasking abilities.
• Customer service experience is preferred but not required — training will be provided.
• Ability to remain calm and professional in challenging situations.
• Willingness to work flexible hours, including nights, weekends, and holidays if needed.

What We Offer

• Competitive salary package
• Performance-based incentives
• Paid training and professional development opportunities
• Health and wellness benefits
• Opportunities for career advancement
• Fun and supportive work environment