Baguio - Customer Service Associate

Foundever; Baguio; On-site; PHP 279,000 - 391,000; Full time

Job summary

Foundever is looking for passionate customer service associates who can live and breathe our core values. You should be comfortable supporting customers through phone, online chat, or email, and become the voice of the brand.

Join Foundever Baguio to deliver personalized experiences for clients and their customers, and help ensure satisfaction through a collaborative, service-oriented approach that emphasizes integrity and accountability.

Qualifications

• Call Center experience a plus
• Strong communication skills and customer orientation
• Ability to work across phone, chat, and email channels

Responsibilities

• WOW Customers over the phone, online chat, or email
• Enthusiasm and a Be BOLD attitude with great customer service skills
• A WORK Together approach with open communication, excellence in service, integrity, and accountability
• Build TRUST by working as a team member, as well as independently, with minimal supervision
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

Skills

Customer service

Communication

Teamwork

Job description

About Us

Foundever Baguio is part of the North Luzon Township and is the very first contact center located in the Region!

About Us

Foundever Baguio is part of the North Luzon Township and is the very first contact center located in the Region!

We are a people-driven, diverse company who does one thing really well – we deliver millions of great experiences every day for some of the world’s best-known brands. As a leading global provider of customer experience management, we depend on our one of a kind associates to help customers all over the world. That’s where you come in.

Job Summary

Foundever is looking for passionate customer service associates who can live and breathe our core values.

We’ll also need you to know your way around a computer and be comfortable supporting customers through phone, online chat, or email.

Customers will rely on you to answer their questions, address their concerns, and help them with a particular product or service.

What does that mean for you? You’ll be the voice of the brand and it’s up to you to develop personalized and memorable experiences between our clients and their customers.

Primary Job Responsibilities

• WOW Customers over the phone, online chat, or email
• Enthusiasm and a Be BOLD attitude with great customer service skills
• A WORK Together approach with open communication, excellence in service, integrity, and accountability
• Build TRUST by working as a team member, as well as independently, with minimal supervision
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

Experience Target

• Call Center experience a plus