Palawan - Customer Service Associate

Foundever; Philippines; On-site; PHP 223,000 - 357,000; Full time

Job summary

Foundever is seeking passionate customer service associates who can live our core values and support customers through phone, online chat, or email in Palawan. You’ll be the voice of the brand, delivering personalized and memorable experiences for clients and their customers.

You’ll need to be comfortable around a computer and maintain a high level of service while working with a team to meet customer needs.

Qualifications

• Experience in customer service preferred.
• Comfort using a computer and basic software.
• Able to communicate clearly via phone, chat, and email.

Responsibilities

• WOW customers via phone, chat, or email.
• Demonstrate enthusiasm and a bold, customer-focused attitude.
• Collaborate with teammates to deliver great service.
• Build trust through teamwork and independent work with minimal supervision.
• Deliver high-quality service and ensure customer satisfaction.

Skills

Customer service

Multi-channel support

Job description

About Us

Work in paradise here in Foundever Princesa.

About Us

Work in paradise here in Foundever Princesa. Foundever is the only contact center in the beautiful island of Palawan. This city in the forest is home to people raw but very eager in delivering the best experience to our customers in collaboration with some of the world's best known brands. Experience the Sitel life here and get the best of both career and a laid back environment.

Job Summary

Foundever is looking for passionate customer service associates who can live and breathe our core values. We’ll also need you to know your way around a computer and be comfortable supporting customers through phone, online chat, or email. Customers will rely on you to answer their questions, address their concerns, and help them with a particular product or service. What does that mean for you? You’ll be the voice of the brand and it’s up to you to develop personalized and memorable experiences between our clients and their customers.

Primary Job Responsibilities

• WOW Customers over the phone, online chat, or email
• Enthusiasm and a Be BOLD attitude with great customer service skills
• A WORK Together approach with open communication, excellence in service, integrity, and accountability
• Build TRUST by working as a team member, as well as independently, with minimal supervision
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfie

Experience Target

• Call Center experience a plus