Palawan - Customer Service Associate

Sitel Corp.; Bulbulungan; On-site; PHP 167,000 - 279,000; Full time

Job summary

A leading contact center in Palawan seeks passionate customer service associates to provide exceptional experiences for clients. You will assist customers through phone, chat, or email, ensuring their needs are met with enthusiasm and integrity. If you thrive in a dynamic environment and love helping people, this is the opportunity for you. Join us at the beautiful Foundever Princesa for a fulfilling career in customer service.

Qualifications

• Ability to handle customer interactions with enthusiasm and a positive attitude.
• Experience in a call center environment is a plus.
• Comfortable using computers and supporting customers via various channels.

Responsibilities

• Deliver exceptional customer service over phone, chat, or email.
• Develop personalized and memorable experiences.
• Collaborate with team members and maintain open communication.
• Build TRUST by working as a team member, as well as independently, with minimal supervision.
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.

Skills

Customer service orientation

Communication skills

Teamwork

Problem-solving

Job description

Work in paradise here in Foundever Princesa.

Foundever is the only contact center in the beautiful island of Palawan. This city in the forest is home to people raw but very eager in delivering the best experience to our customers in collaboration with some of the world's best known brands. Experience the Sitel life here and get the best of both career and a laid back environment.

Job Summary

Foundever is looking for passionate customer service associates who can live and breathe our core values.

We’ll also need you to know your way around a computer and be comfortable supporting customers through phone, online chat, or email.

Customers will rely on you to answer their questions, address their concerns, and help them with a particular product or service.

What does that mean for you? You’ll be the voice of the brand and it’s up to you to develop personalized and memorable experiences between our clients and their customers.

Primary Job Responsibilities

WOW Customers over the phone, online chat, or email

Enthusiasm and a Be BOLD attitude with great customer service skills

A WORK Together approach with open communication, excellence in service, integrity, and accountability

Build TRUST by working as a team member, as well as independently, with minimal supervision

Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfie

Experience Target

• Call Center experience a plus

Watch this video to get a sneak peak of the job in action